Customer Delivery Driver, Supermarket Assistant

John Lewis Partnership; Stockport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retail partnership is looking for a Customer Delivery Driver to ensure efficient delivery of services to customers. The role involves preparing delivery loads, maintaining safety compliance, and providing excellent customer service. Candidates must possess a full valid B-category UK driving licence and exemplary customer interaction skills. This permanent position offers a competitive pay of £13.39 per hour.

Qualifications

• Full valid B-category UK manual driving licence with no more than 6 points.
• Ability to work independently and be self-motivated.

Responsibilities

• Check delivery routes for the day.
• Load and prepare the van for deliveries.
• Represent the Waitrose brand with excellent customer service.

Skills

Customer service skills

Time management skills

Physical ability

IT literacy

Job description

ABOUT THE ROLE

As one of our Customer Delivery Drivers, you’ll bring a unique blend of quality Waitrose produce and Partner-led service to customers’ doors. You will contribute to the shop’s day-to-day operations when not on the road, including stock replenishment and housekeeping, supporting a friendly and welcoming team. Night Premium applies to hours between 22:00 and 06:00 for those starting from 5 October 2025, at £3.50 per hour, including existing Partners on Enhanced Hours Premium arrangements. You must be 18 years or older to work in this role.

Key Responsibilities

• Check delivery routes for the day.
• Load and prepare the van for deliveries, ensuring all orders are together for efficient delivery directly to customers.
• Complete vehicle safety checks and maintain road compliance and health and safety standards.
• Represent the Waitrose brand on the road with excellent customer service as a priority.
• Assist customers with their shopping and build rapport based on trust and service.
• Support the wider shop team with general shopkeeping tasks when required.

Essential skills/experience

• Full valid B-category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Time management skills.
• Ability to cope with the physical requirements of the role (e.g., lifting crates, moving cages).
• Ability to work independently, be self-motivated and adaptable.
• IT literacy.

Desirable skills/experience

• Previous experience in a driving role and knowledge of chilled vehicles is welcomed.

Closing Date: October 1, 2025

Pay: £13.39 Hourly

Contract Type: Permanent

Hours of Work: Vacancy 1 – 2 week rota: Week 1: Friday 14:30-21:45; Week 2: Friday 14:30-21:45 and Saturday 13:30-21:45. Vacancy 2 – 2 week rota: Week 1: Tuesday 14:30-21:45 and Saturday 07:00-15:00; Week 2: Sunday 07:15-15:45 and Tuesday 14:30-21:45.

Job Level: Partnership Level 10

Where You’ll Be Working: Goldsworth Park (Waitrose & Partners), 1 Goldsworth Park Centre, Woking, Surrey, GU21 3LG

About the Partnership

We’re the largest employee-owned business in the UK and home of John Lewis and Waitrose. We’re Partners, driven by our purpose to build a happier world. We’re focused on retail excellence, innovation, and service. Partners share ownership and contribute to our success with kindness and respect, and we strive to create an environment where everyone can thrive.

Important notes

Some roles may require pre-employment vetting (which may include DBS checks). If required, you’ll be informed during recruitment. DBS checks will be carried out by a third-party body, and financial probity checks may be required for some roles. Vacancies can close early if there is high applicant demand. We support flexible working where possible, including flexible or compressed hours, job sharing, or shorter hour contracts; please discuss during your interview.