Customer Delivery Driver, Supermarket Assistant

John Lewis Partnership; Newark on Trent; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking dedicated Customer Delivery Drivers to provide exceptional service while delivering quality products to customers' doors. This role combines driving and customer interaction, requiring a valid UK driving licence and strong customer service skills. You'll also assist in shop tasks, contributing to a friendly and efficient team environment. With a commitment to employee ownership and a focus on innovation, this position offers a unique opportunity to be part of a supportive and inclusive workplace dedicated to excellence in retail.

Qualifications

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Ability to cope with physical requirements of the role.

Responsibilities

• Load and prepare your van for deliveries efficiently.
• Be an ambassador for the Waitrose brand with great customer service.
• Support the wider shop team with general shopkeeping tasks.

Skills

Customer Service Skills

Time Management

Physical Stamina

IT Literacy

Job description

About the role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers.

When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team. Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

• Check your delivery routes for the day.
• Load and prepare your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Complete all appropriate vehicle safety checks on your van, maintaining full road compliance, health and safety.
• Be an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Help customers with their shopping and build rapport with them based on trust and service.
• Support the wider shop team when required with general shopkeeping tasks.

Essential skills/experience you'll need

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Time management skills.
• Ability to cope with the physical requirements of the role (e.g., lifting crates, moving cages).
• Comfortable working independently with self-motivation and adaptability.
• IT literacy.

Desirable skills/experience you may have

• Previous experience in a driving role and knowledge of chilled vehicles would be welcomed.

About The Partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. We are committed to price, quality, and service excellence in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we share ownership and rewards. We use our voices to contribute to our success, working together through good and challenging times, with kindness and respect.

We own making the Partnership a place where everyone belongs, embracing differences and creating an environment to thrive. We grow individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles are subject to pre-employment vetting, including DBS checks for successful candidates. You’ll be informed and provided with information about vetting during the recruitment process. We encourage you to complete any vetting documents promptly to avoid delays. DBS checks will be carried out by a registered third-party body, and financial probity checks may also be required for some roles.

We recommend applying promptly, as vacancies can close early if we receive many applications.

We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss this with the hiring manager during your interview.