Customer Delivery Driver - Reading Extra

Tesco; Reading; On-site; GBP 20,000 - 21,000; Full time

Job summary

Tesco is looking for a Customer Delivery Driver to join our delivery team in Reading. You will meet customers in their homes, provide friendly, reliable service, and ensure groceries are delivered with care.

The role is hands-on and physical, with shift patterns across evenings and weekends. You will drive to customers, load and unload parcels safely, and handle substitutions or changes while keeping customers happy.

Qualifications

• Hold a valid UK/EU/EEA driving licence for at least 12 months, with no more than 3 penalty points.
• Be able to work evenings and weekends as required.
• Deliver groceries safely while providing friendly customer service.

Responsibilities

• Keep the van, trays and work area clean, tidy and organised to ensure orders arrive in perfect condition.
• Load the van safely and complete checks to ensure roadworthiness.
• Explain order changes, substitutions or short-dated items to customers and process refunds when needed.
• Handle products with care and treat every order as if it were your own.
• Deliver within the customer’s time slot with warm, natural service at the doorstep.
• Build strong relationships with colleagues to create great team spirit and service quality.
• Be welcoming to customers and colleagues.
• Respond quickly to changing customer needs while out on the road and in store.

Job description

Availability Window

Sun 19:00:00-23:00:00
Mon 18:00:00-22:00:00
Wed 18:00:00-22:00:00
Thu 19:00:00-23:00:00
Sat 19:00:00-23:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.

It's hands-on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short-dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customers' time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.

We also understand that life varies for each of us, so we're always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.