Customer Delivery Driver - Hanley Extra

Tesco; Stoke-on-Trent; On-site; GBP 20,000 - 21,000; Part time

Job summary

Tesco is hiring Customer Delivery Drivers. You will deliver groceries to customers’ homes, load and check the van, and explain substitutions or changes in a friendly, reliable manner. A valid driving licence and good customer service are essential.

Shifts include mornings, afternoons, evenings with a guaranteed minimum weekly hours. Roles from 12 hours are available, and salary reflects hourly pay with potential location-based increases.

Qualifications

• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
• Ability to work in a fast-paced, customer‑facing role.
• Good communication and friendly, helpful service.

Responsibilities

• Deliver groceries to customers in their scheduled time slots.
• Load the van safely and check it is roadworthy.
• Explain order changes or substitutions and handle refunds when needed.
• Maintain a clean, organized vehicle and delivery area.
• Build rapport with customers and colleagues to deliver great service.

Job description

Availability Window

• Sun 11:00:00 23:00:00
• Mon 19:00:00 23:00:00
• Thu 19:00:00 23:00:00
• Fri 13:00:00 20:00:00
• Sat 08:00:00 20:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please clickhere.