Customer Delivery Driver - Wokingham Superstore

Tesco Retail; Wokingham; On-site; GBP 20,000 - 21,000; Full time

Job summary

Tesco, a leading retailer, is seeking a Customer Delivery Driver to bring groceries directly to customers’ homes across our network. You will play a key role in delivering a friendly, high-quality service with a smile, handling orders, substitutions, and refunds when needed.

You will work around the availability window and shifts, including evenings and weekends, while maintaining safety, vehicle cleanliness, and a positive customer experience.

Qualifications

• Customer-facing role delivering groceries
• Reliable, friendly service with a smile
• Able to work evenings and weekends as required

Responsibilities

• Deliver groceries to customers’ homes within allocated time slots
• Load and unload groceries, keep van organised and clean
• Explain order changes or substitutions to customers clearly
• Ensure the delivery is completed safely and on time
• Build rapport with customers and colleagues to deliver great service
• Be warm and welcoming to customers and teammates
• Adapt to changing schedules and customer needs
• Hold a valid UK/EU/EEA driving licence with up to 3 penalty points for at least 12 months

Skills

Excellent customer service

Time management

Flexible hours

Job description

Availability Window

Days From time To time Sun 18:00:00 22:00:00 Fri 18:00:00 22:00:00 Sat 18:00:00 22:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s hands on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer,