Customer Contact Officer

South Kesteven District Council; Grantham; On-site; GBP 29,000 - 35,000; Full time

Job summary

South Kesteven District Council is seeking a Customer Contact Officer to join the Technical Services Team. The role focuses on delivering first point of contact resolutions for a wide range of customer demands, helping customers devise their own solutions where possible and escalating when necessary.

It is a fixed-term post for 12 months, with a 37-hour week. The role promotes customer independence and development of self-reliance to resolve concerns promptly.

Responsibilities

• The Customer Contact Officer will work as part of the Technical Services Team to provide first point of contact resolution to a wide range of customer demands.
• You will work with customers to devise their own solutions where possible or escalte for further investigation if required.
• The role will promote customer independence, coaching them to develop greater self-reliance to resolve their concerns quickly and successfully.

Job description

Hours: 37 Hours per week

Salary: Up to SK9 (£31,911 per annum)

Contract: Fixed Term for 12 months

The Customer Contact Officer will work as part of the Technical Services Team to provide first point of contact resolution to a wide range of customer demands. You will work with customers to devise their own solutions where possible or escalte for further investigation if required. The role will promote customer independence, coaching them to develop greater self-reliance to resolve their concerns quickly and successfully.

This role is not politically restricted.