Customer Consultant - Rutherglen

Description This; Glasgow; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

25 days holiday

Wellhubaccess for health and wellness

Paid volunteering

Ongoing training and development

Annual bonus

Private medical insurance

Pension scheme

Life assurance

Salary sacrifice scheme

Job summary

Nationwide is seeking a part-time Customer Consultant for our Virgin Money branch in Rutherglen, South Lanarkshire. The role is 21 hours per week (Tuesday, Wednesday and Friday), with a pro-rata salary.

You’ll assist customers in person and over the phone, guiding them through everyday transactions and banking services while promoting digital tools. Training starts soon, with the first three weeks protected; nationwide benefits apply, and you’ll be employed by Nationwide from day one as the

Qualifications

• Experience in frontline customer service or retail banking.
• Ability to handle in-branch and over-the-phone inquiries.
• Familiarity with banking products and digital tools is a plus.

Responsibilities

• Assist customers with everyday transactions.
• Answer queries and guide customers to suitable banking services.
• Promote digital tools to help customers manage their money.
• Support customers in person and over the phone at the branch.

Skills

Customer service

Query handling

In-person & phone support

Banking services guidance

Job description

As a Customer Consultant, you’ll make a real impact from day one.

You’ll be a key part of the Rutherglen branch team, supporting customers in person and over the phone. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.

We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and lifechanging decisions.

When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change.

Where you’ll be working

We’re looking for a Customer Consultant for our Virgin Money branch in Rutherglen, South Lanarkshire.

This role is apermanentposition,workingpart-time, 21 hours per week, Tuesday, Wednesday and Friday’s.

If this role is advertised as part-time, your salary will be pro rata.

Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made .

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Uncompromisingly Customer, whatever our role

The extras you’ll get

High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you:

• 25 days holiday per year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days each year, giving you even more choice
• Wellhubaccess for a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a yearto support causes that matter to you
• Ongoing training and development to grow your skills and build a rewarding career in banking
• An annual performance related bonus to recognise the impact you make
• Access to private medical insurancehelping you look after your health and wellbeing
• A highly competitive pension to help you builda strong foundationfor retirement
• Life assurance to provide peace of mind for you and your loved onesin the event ofyour death
• A great selectionofadditionalbenefits through our salary sacrifice scheme

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual,we’reowned by our members - those customers who bank,saveor have a mortgage with us. We challenge the financial sector status quo. Wedon’tsee customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

Ifyou’reinspired by fairer finances, passionate about making a meaningful impact, andtruly careabout our customers,you’reoneofus.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We arePurpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

At Nationwide, you’ll be trusted to make a meaningful difference for customers and communities every day.

Once we’ve received your application, we’ll invite you to an online assessment where you’ll receive a link to our candidate hub. You’ll need to complete the online assessments within 48 hours of applying. This includes a situational judgement test, checking and numerical assessments.

Our hub also provides guidance and tips from our colleagues to help you understand more about a rewarding career at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about