Bistro Assistant - Oriam

Heriot-Watt University; City of Edinburgh; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

28 days annual leave

Job summary

Heriot-Watt University’s Oriam facility is seeking a Café Assistant to deliver outstanding counter service and support for squads and facility users. This full-time role (35 hours per week on a rota) offers a competitive Grade 3 salary and engaging responsibilities in a busy campus environment.

You will contribute to service excellence, help maintain cleanliness, and upsell Bistro items while adapting to a dynamic, customer-facing setting. Join a team focused on quality and inclusiveness.

Qualifications

• Excellent customer service delivery and clear communication.
• Strong interpersonal skills for working with students and staff.
• Ability to follow verbal and written instructions in English.
• Attention to detail in a fast-paced café environment.

Responsibilities

• Provide excellent counter service to customers.
• Support squad delivery and operations.
• Maintain Bistro facility cleaning at all times.
• Upsell Bistro items to maximise service and sales.

Skills

Customer service

Interpersonal skills

English language

Attention to detail

Flexibility

Proactive approach

Job description

Role Title: Café Assistant – Oriam

Grade and Salary: Grade 3, £24,546 - £24,699 per annum

FTE and working pattern: Full-time (35hrs per week – rota based shift pattern) Open-ended

Reward and Benefits

• 28 days annual leave

About our Team

Oriam has a vision to inspire, engage and motivate our communities through the facilities we provide and the interactions we have with our customers. As a member of the team, you will contribute to the delivery of the strategy.

Purpose of Role

The Bistro Assistant will deliver service excellence to squads and facility users.

Key Duties and Responsibilities

• The Bistro Assistant will provide excellent counter service
• The Bistro Assistant will help support squad delivery
• The Bistro Assistant will maintain Bistro facility cleaning at all times
• The Bistro Assistant will work to upsell Bistro items

Person Specification

These are the criteria on which the short‑list‑ing and recruitment selection will be made.

Essential

1. Demonstrable ability to speak and understand English in order to follow verbal and written instructions and deal with customer/student queries
2. Well-developed interpersonal skills
3. Demonstrable excellent customer service
4. Demonstrable ability to work quickly, flexibly and accurately in a pressured environment
5. Demonstrable professional and proactive approach
6. Attention to detail

Desirable

1. Experience of working within a similar catering and/or cleaning environment
2. Experience of operating relevant catering and/or cleaning equipment

About Heriot-Watt University

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities.Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ .

We welcome and will consider flexible working patterns e.g. part‑time working and job share options.

Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.