Part-Time Customer Services & Bookings Assistant

Heriot-Watt University; Easter Howgate; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

28 days annual leave

Job summary

Heriot-Watt University invites applications for a part-time Customer Assistant to join the Oriam facility team. The role is 15 hours per week (0.43 FTE) with a pro rata salary of £24,546 per annum and 28 days leave plus closed days.

Your duties include delivering a welcoming customer experience and acting as a liaison for bookings and membership, supporting a dynamic service environment.

Qualifications

• Speak and understand English (verbal and written) and handle queries.
• Literacy and numeracy at SCQF Level 4 or equivalent.
• Experience in a similar environment.
• Competent in the use of IT packages.
• Good interpersonal and proactive approach.
• Able to work quickly, flexibly and accurately in a busy environment.
• Provide excellent customer service.
• Attention to detail.

Responsibilities

• Always deliver customer excellence.
• Act as a key liaison for bookings.
• Act as a key liaison for Membership.

Skills

English communication

Customer service

IT literacy

Interpersonal skills

Flexibility

Attention to detail

Education

SCQF Level 4 (National 4)

Equivalent literacy/numeracy

Tools

Gladstone 360

Job description

Heriot-Watt University invites applications for a part-time Customer Assistant to join the Oriam facility team. The role is 15 hours per week (0.43 FTE) with a pro rata salary of £24,546 per annum and 28 days leave plus closed days.

Your duties include delivering a welcoming customer experience and acting as a liaison for bookings and membership, supporting a dynamic service environment.