Customer & Community Engagement Manager

The Clancy Group; East Oakley; In loco; GBP 35.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension

Healthcare

Holiday allowance (24–26 days)

Clancy Xtras discounts

Cycle to work scheme

Employee Assistance Programme

Descrizione del lavoro

The Clancy Group is seeking a Customer Liaison Manager in Andover to support our Southern Water contract. You will act as the link between operational teams, customers and local communities to ensure clear communication from start to finish of major infrastructure projects.

Responsibilities include ownership of customer engagement across projects, developing communication plans, handling enquiries, and building strong relationships with stakeholders. A UK driving licence and travel are required.

Competenze

• Previous experience in customer liaison, stakeholder engagement or community relations.
• Experience in utilities/infrastructure projects is advantageous.
• Strong communication, organisation and IT skills are essential.

Mansioni

• Act as the main point of contact for customers and stakeholders throughout project delivery.
• Develop and deliver customer communication plans for major works.
• Manage complex customer enquiries and complaints promptly and professionally.
• Build positive relationships with residents, businesses, local authorities and communities.
• Provide updates on programme changes, delays and milestones.

Conoscenze

Communication skills

Organisational skills

IT skills

Descrizione del lavoro

The Clancy Group is seeking a Customer Liaison Manager in Andover to support our Southern Water contract. You will act as the link between operational teams, customers and local communities to ensure clear communication from start to finish of major infrastructure projects.

Responsibilities include ownership of customer engagement across projects, developing communication plans, handling enquiries, and building strong relationships with stakeholders. A UK driving licence and travel are required.