Customer Communications Officer

KeolisAmey Docklands; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A dynamic opportunity for a Customer Communications Officer at a leading rail operator in London. The role involves delivering service information, managing public relations, and enhancing customer engagement. Bring your expertise in communications and join a passionate team dedicated to providing an exceptional customer experience.

Benefits

Free travel for you and a partner/family member

75% discount on National Rail Season Ticket

Interest-free season ticket loan

Defined contribution pension scheme

Access to healthcare services

Qualifications

• 2+ years’ experience in communications.
• Ability to manage multiple projects in fast-paced environments.
• Confident communication with stakeholders.

Responsibilities

• Design and manage service campaign materials.
• Support and improve customer information assets.
• Lead communications for customer experience projects.

Skills

Communication

Organizational Skills

Creative Design

Team Collaboration

Education

Degree Level Education

Job description

Join to apply for the Customer Communications Officer role at KeolisAmey Docklands

Join to apply for the Customer Communications Officer role at KeolisAmey Docklands

This range is provided by KeolisAmey Docklands. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from KeolisAmey Docklands

Recruitment, People & Culture and Learning & Development Professional

KeolisAmey Docklands (KAD) is an award-winning Light Rail Operator, proud to operate the Docklands Light Railway (DLR), which serves a vibrant community at the heart of the East End of London. We pride ourselves, not just in our outstanding safety and performance records, but in our hunger to deliver an amazing customer experience.

We are looking for a proactive and experienced Communications Officer To deliver service information, corporate communications and public relations for KeolisAmey Docklands, focused on driving the customer experience agenda internally and externally. Utilising insights where possible to meet the audiences’ needs, leading on communications and support for customer experience activities to increase engagement and enhance customer satisfactions. Work to support a wider team and varied agenda that delivers communications to passengers, press and stakeholders.

Accountabilities & Responsibilities

• Design, manage and distribute service or other campaign materials, primarily including: closure / disruption communications, Timetable updates.
• Support the Customer Communications manager in maintaining and improving signage and customer information assets across the railway
• Partners with the Customer Insights manager to manage the media monitoring and reporting for the business with daily and weekly reports.
• Leading on communications support for customer experience projects, advising and partnering with the Customer experience team to deliver external communications in support of engagement activities.
• Supports on design, photography and filming activities for customer experience initiatives.
• Produce and distribute timely notice updates for KeolisAmey Docklands and DLRL staff, in order to ensure the right materials are available at the right time and place.
• Ideates, sources and creates branded merchandise and print as required to support customer experience projects and initiatives, maintaining positive working relationships with suppliers

Experience / Qualifications

• Educated to degree level with 2+ years’ experience in communications.
• Ability to write clear, concise copy for publicity and service information collaterals, with organisational skills to manage multiple projects and juggle priorities in a fast-paced environment.
• Confident, persuasive and professional approach to effectively communicate at all levels and respond appropriately to client and internal requests.
• Creative and able to produce engaging designs while respecting brand guidelines
• An understanding of gathering and using insights to understand passenger perceptions and their requirement for information, contributing to an excellent customer experience of the railway.
• Must be a proven team worker with experience of using a range of communication channels, and used to managing external suppliers, agencies and stakeholders, including client handling to maximise impact and effectiveness.

As part of the Transport for London family, we offer our staff a range of competitive benefits including:

• Free travel for you and a nominated partner/family member, living at the same address, across the TfL network
• A 75% discount on National Rail Season Ticket.
• Interest-free season ticket loan.
• Defined contribution pension scheme with up to 10% employer contribution.
• Employee benefits also include perks like discounts and rewards through Perkbox, and convenient access to healthcare services with Doctor Care Anywhere.

KeolisAmey Docklands recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. We therefore welcome applications from all sections of the community.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Public Relations

• Industries

  Ground Passenger Transportation and Rail Transportation

Referrals increase your chances of interviewing at KeolisAmey Docklands by 2x

Sign in to set job alerts for “Communications Officer” roles.

Communications Assistant, International Stores Communications (PR)

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Corporate Communications Manager, AMET (Turkey)

London, England, United Kingdom 2 weeks ago

Global Communications & Media Relations Lead

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Communications Officer (Email Marketing & Campaigns)

London, England, United Kingdom 6 days ago

Marketing & Communications Assistant, BBC Proms

London, England, United Kingdom 3 days ago

Watford, England, United Kingdom 3 days ago

Communications Officer - Thomson Reuters Foundation

London, England, United Kingdom 5 hours ago

London, England, United Kingdom 6 days ago

Communications Specialist, International Stores Communications (PR)

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Communications Manager, UK, AWS Communications

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Senior Corporate Communications Manager, EMEA

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

Colleague Communications Business Partner

Surbiton, England, United Kingdom 1 day ago

Operations Internal Communications Specialist, Ops Internal Comms

London, England, United Kingdom 1 week ago

City Of London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.