Customer Communications Centre Assistant Manager (CCCAM)

IRIS Recruitment; Milton Keynes; On-site; GBP 37,000; Full time

Job summary

A community-focused organization in Bedford is seeking a Customer Communications Centre Assistant Manager to lead a team of hybrid advisors. Responsibilities include coaching for service excellence, monitoring performance, and driving improvements. The ideal candidate has experience in customer service leadership, strong communication skills, and a passion for continuous improvement. This full-time role offers a salary of £36,807 per annum.

Qualifications

• Proven experience leading large teams in a fast-paced customer service environment.
• Strong communication, coaching, and influencing skills.
• A proactive mindset with a passion for continuous improvement.
• Knowledge of housing and property repairs (desirable).

Responsibilities

• Coach and support your team to deliver outstanding service across all channels.
• Monitor performance, resolve complaints, and implement improvements.
• Collaborate across departments to build strong partnerships.
• Identify trends, design training plans, and drive innovation.
• Recruit, onboard, and develop advisors.

Skills

Team leadership

Customer service

Communication skills

Coaching

Tech-savvy

Education

GCSEs (A–C) in English and Maths

NVQ or management training

Tools

MS Office

Job description

Customer Communications Centre Assistant Manager (CCCAM)

Location: Bedford, Bedfordshire

Salary:£36,807per annum

Contract Type: Full-time, Permanent

Join our client as a Customer Communications Centre Assistant Manager (CCCAM)

They don’t just deliver services—they build relationships, empower communities, and strive to make a positive difference every day. If you’re a passionate leader who thrives on collaboration, empathy, and ambition, this is your opportunity to help shape the future of customer experience.

About the Role

As their new Customer Communications Centre Assistant Manager, you’ll lead a team of hybrid advisors handling general queries and repairs. You’ll be the driving force behind a high-performing, customer-focused environment—ensuring every interaction reflects their values and delivers excellence.

What You’ll Do

• Lead with empathy: Coach and support your team to deliver outstanding service across all channels—email, WhatsApp, social media, and more.

• Take responsibility: Monitor performance, resolve complaints, and implement improvements that make a real impact.

• Be better together: Collaborate across departments to build strong partnerships and share knowledge.

• Stay ambitious: Identify trends, design training plans, and drive innovation to improve the customer journey.

• Empower your team: Recruit, onboard, and develop advisors to be confident, capable, and customer-first.

What You’ll Bring

• Proven experience leading large teams in a fast-paced customer service environment.

• Strong communication, coaching, and influencing skills.

• A proactive mindset with a passion for continuous improvement.

• Tech-savvy with solid MS Office skills.

• Knowledge of housing and property repairs (desirable).

• GCSEs (A–C) in English and Maths; NVQ or management training (desirable).

Their Values

• They take responsibility – They do what they say, own their actions, and choose the right path over the easy one.

• They show empathy – They listen, respect, and care for their colleagues, customers, and environment.

• They are better together – They collaborate, celebrate diversity, and achieve more as one.

• They are ambitious – They learn, innovate, and strive to make a bigger impact every day.

Ready to Lead with Purpose?

If you’re excited to inspire a team, champion customer excellence, and live their values, they’d love to hear from you.