Customer Comms and Marketing Specialist

Jobtrain; Tees Valley; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Salary £45,666

Annual leave 28–31 days + birthday

Pension 17%

Health benefits

T’dar discounts

Leave buy/sell

Job summary

Thirteen Group is seeking a Customer Comms and Marketing Specialist to join a busy team. This hybrid role involves working mainly from home with one day a week in the Middlesbrough office, and occasional office visits as needed.

You’ll deliver engaging customer communications and campaigns across channels, aligning with Thirteen’s strategy and values. You’ll develop publications, manage media relations and support crisis communications, helping raise the profile of a strong brand while building

Qualifications

• Proven track record delivering impactful communications that drive engagement and trust.

Responsibilities

• Help deliver communications and marketing activity that informs, engages and supports customers, aligning messaging to Thirteen’s strategy, brand and values.
• Support business priorities by enhancing Thirteen’s image and telling its story through high-quality communications.

Skills

Communications

Campaigns

Media relations

Crisis comms

Brand storytelling

Stakeholder engagement

Job description

Join us as a Customer Comms and Marketing Specialist at Thirteen!

Role Overview:

We're on the lookout for a Customer Comms and Marketing Specialist to join our team. We’re looking for a highly talented communications expert to play a crucial role in our busy team, working with colleagues across the business to cover all elements of customer comms and marketing activity. This is a hybrid role, so you’ll work mainly from home and at least one day a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team needs, so you may need to come into the office more frequently when required.

Thirteen Benefits:

• Salary - £45,666 per annum
• Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health – save money on common health expenses and get access to health and wellbeing support services.
• T’dar – our discount and reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities:

• Help us deliver communications and marketing activity that informs, engages and supports our customers, whilst aligning messaging to Thirteen’s strategy, brand, and values.
• Be a key player in supporting our business priorities by enhancing Thirteen’s image and reputation and telling our story through the delivery of high-quality communications that deliver our key messages.

About You:

• You’ll have a proven track record of delivering impactful communications that drive engagement and build trust, from developing customer campaigns and sharing compelling customer stories, to managing sponsorships, promoting inclusive communication, and strengthening relationships with customers and communities.
• You’ll be comfortable working across a broad range of channels and audiences. You’ll also have experience producing publications such as magazines and customer reports, alongside managing media relations and supporting crisis communications with confidence and professionalism.
• You’ll have experience in raising the profile of a powerful brand through strategic and targeted communications of the highest quality.
• You’ll have a full UK driving licence and the ability to travel across the region.

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

- Join a team that’s local at heart but welcomes talent from everywhere.

- Be part of an organisation that values diversity and inclusivity.

- Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role please contact Helen Mellor, customer comms and marketing manager, for an informal discussion. Helen can be contacted on 07484 074257.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.