Customer Collections Advisor

Mtvh; Nottingham; Vor Ort; GBP 29.000 - 31.000; Vollzeit

Zusammenfassung

MTVH in Beeston (Nottingham) is seeking a Customer Accounts Advisor to join the Income Collections Team within our Customer Service Department. You will take ownership of rent and income-based queries from customers via inbound calls, with some outbound calls to existing customers.

The role emphasizes negotiation to reach the correct outcome at first contact and requires strong listening, empathy and problem-solving skills to resolve queries promptly.

Qualifikationen

• Experience handling rent and income-based customer queries via inbound calls.
• Ability to make outbound calls to existing customers.
• Strong listening and problem-solving skills to resolve queries at first contact.

Aufgaben

• Take ownership of rent and income-based queries from customers.
• Negotiate with customers to reach optimal outcomes on first contact.
• Collaborate with other teams to resolve issues promptly.

Kenntnisse

Customer service

Communication

Problem solving

Empathy

Negotiation

Jobbeschreibung

Customer Collections Advisor known inhouse as a \"Customer Accounts Advisor (The Hub)\"

Location: Beeston, Nottingham, NG9 1LA - Free on-site parking subject to availability.

Salary Banding: £29,025 - £30,553 (Dependent upon experience)

Contract Type: 12 Month Fixed Term Contract

Are you passionate about providing an exceptional customer experience and looking for a new role in collections. Do you enjoy speaking with customers and solving their problems with empathy and understanding? If this sounds like you then we want to hear from you, as here at MTVH we are looking for Customer Accounts Advisors due to internal promotion, based within our Income Collections Team to join our established Customer Service Department.

This role

We are looking for dynamic and passionate individuals who are empowered to deliver a great customer experience. The role will involve taking ownership of rent and income-based queries received from our customers via inbound calls, with an element of making outbound calls to our existing customers.

This is a challenging and rewarding role where you will be required to negotiate with customers, to ensure that the correct outcome is reached for both the customer and the business, at the first point of contact.

What you'll need to succeed

You will be assisting a diverse range of customers, so will need to have the ability to remain composed. Be able to multi-task under pressure whilst demonstrating the ability to adapt in a fast-paced environment. The role will require you to operate in an organised and structured manner; be detail driven and capable of always producing outstanding quality work, whilst working to set performance targets.

This role requires you to work closely with a number of other teams. You will have exceptional listening and problem-solving skills in order to resolve queries received at the first point of contact in a timely and positive manner.

What you'll get in return

In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.

What to Expect:

Be prepared to be tested on your communication abilities and your commitment to providing customer excellence.

Our recruitment process is designed to showcase your strengths:

• Step 1: A friendly phone conversation to get to know you.
• Step 2: A face-to-face interview where you can demonstrate your skills and passion.

Be ready to show us how you make a difference through exceptional service.