Rent Collections Specialist — First-Point Advisor

Mtvh; Nottingham; On-site; GBP 29,000 - 31,000; Full time

Job summary

MTVH in Beeston (Nottingham) is seeking a Customer Accounts Advisor to join the Income Collections Team within our Customer Service Department. You will take ownership of rent and income-based queries from customers via inbound calls, with some outbound calls to existing customers.

The role emphasizes negotiation to reach the correct outcome at first contact and requires strong listening, empathy and problem-solving skills to resolve queries promptly.

Qualifications

• Experience handling rent and income-based customer queries via inbound calls.
• Ability to make outbound calls to existing customers.
• Strong listening and problem-solving skills to resolve queries at first contact.

Responsibilities

• Take ownership of rent and income-based queries from customers.
• Negotiate with customers to reach optimal outcomes on first contact.
• Collaborate with other teams to resolve issues promptly.

Skills

Customer service

Communication

Problem solving

Empathy

Negotiation

Job description

MTVH in Beeston (Nottingham) is seeking a Customer Accounts Advisor to join the Income Collections Team within our Customer Service Department. You will take ownership of rent and income-based queries from customers via inbound calls, with some outbound calls to existing customers.

The role emphasizes negotiation to reach the correct outcome at first contact and requires strong listening, empathy and problem-solving skills to resolve queries promptly.