Customer Accounts Advisor (FTC) – Collections & Solutions

Metropolitan Thames Valley; Beeston; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

In-house training

Job summary

Metropolitan Thames Valley Housing (MTVH) is seeking a Customer Accounts Advisor in Beeston to join the Income Collections Team. You will manage rent and income-based queries with empathy, handling inbound calls and some outbound outreach to customers, aiming for the correct outcome at first contact.

The role emphasizes composure, organisation, and detail, with a strong focus on delivering excellent customer experience and meeting performance targets.

Qualifications

• Ability to provide an exceptional customer experience.
• Strong listening and problem-solving skills to resolve queries at first contact.

Responsibilities

• Handle rent and income-based queries via inbound calls.
• Make outbound calls to existing customers as needed.
• Negotiate outcomes that benefit both customer and MTVH on first contact.

Skills

Customer service

Empathy

Problem solving

Job description

Metropolitan Thames Valley Housing (MTVH) is seeking a Customer Accounts Advisor in Beeston to join the Income Collections Team. You will manage rent and income-based queries with empathy, handling inbound calls and some outbound outreach to customers, aiming for the correct outcome at first contact.

The role emphasizes composure, organisation, and detail, with a strong focus on delivering excellent customer experience and meeting performance targets.