Customer Collaborations Coordinator

AG Barr Group; Cumbernauld; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Pension plan

34 days holiday

Flexible benefits

Healthcare

Life assurance

Save as you earn

Staff product discounts

Learning and development

Job summary

AG Barr Group is seeking a Customer Collaboration Coordinator to act as the friendly face of our supply chain, championing CPFR and delivering 18-month sales forecasts. You will align customer demand with internal teams to ensure products reach consumers seamlessly.

The role emphasizes collaboration with Sales, Logistics, Production and Finance, driving KPI improvements and supporting new product launches and promotions.

Qualifications

• Degree in a numerical or science-based discipline or equivalent supply chain experience.
• Proven experience in demand/supply planning, analyst, or customer operations in a fast-paced environment.
• Solid understanding of supply chain fundamentals, S&OP and CPFR principles.
• Demonstrated ability in account management or cross-functional relationship building and strong communication.
• Advanced proficiency in Microsoft Excel for data analysis and reporting.

Responsibilities

• Forecasting and CPFR management with 18-month rolling sales forecasts.
• Build strong relationships with customer teams and align plans.
• Track and improve KPIs such as forecast accuracy and OTIF metrics.
• Collaborate daily with Sales, Logistics, Production and Finance to resolve constraints.
• Serve as the escalation point for supply issues and comms with customers.
• Provide demand insights for new product launches and promotions.
• Identify process improvements and sustainability initiatives across network.
• Manage customer ordering to align with forecast and stock.

Skills

Demand forecasting

CPFR principles

Customer relationship management

Cross-functional collaboration

Excel for data analysis

Education

Degree in numerical or science-based discipline

Tools

Oracle Demantra

JDE / JD Edwards

Google Workspace

Job description

Job Title: Customer Collaboration Coordinator

Location: Any Hub

Contract and working pattern: Hybrid, permanent

Are you ready to Be Your Best Barr None?

Lets Grow!!!

We are all about Being Your Best Barr None and having a career with real Moments that Matter!

Employing around 950 people across the UK, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact.

For 150 years AG Barr has been building great brands and is home to some of the nations favourite flavours.

At our core is IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand, Boost making every moment better with a caffeine kick, hydration hit or tasty treat, and FUNKIN where real fruit means authentic taste.

We also have a number of exciting owned brands within our portfolio including MOMA, which crafts quality oats into great tasting oat drinks and porridges.

There's never been a better time to join us!

What we’re looking for…

The Customer Collaboration Coordinator (CCC) is the friendly face of our supply chain to our customers, building strong relationships and keeping them informed every step of the way. In this role, you will champion Collaborative Planning, Forecasting, and Replenishment (CPFR) principles, creating accurate 18-month sales forecasts and aligning customer demand with our internal Sales, Commercial, and Supply Planning teams to ensure our products reach consumers seamlessly.

Your responsibilities will include...

As a Customer Collaboration Coordinator, you will...

• Demand Forecasting & CPFR Management: Develop and manage rolling 18-month sales forecasts by applying Collaborative Planning, Forecasting, and Replenishment principles.
• Customer Relationship Management: Build strong working relationships with customer teams to understand their priorities, align plans, and ensure seamless service delivery, including regular customer site visits.
• Performance & Metric Tracking: Continuously analyze and improve core KPIs, including forecast accuracy, order fill rates, and OTIF delivery metrics.
• Cross-Functional Alignment: Collaborate daily with Sales, Logistics, Production, and Finance to resolve supply constraints, manage allocations, and streamline communication.
• Issue Resolution & Communication: Act as the primary supply chain escalation point, keeping customers proactively informed of order updates or potential stock challenges.
• NPI & Event Support: Provide demand insights and coordination for new product launches, range changes, and promotional events.
• Continuous Improvement & Sustainability: Identify process efficiencies, explore shared service opportunities, and support initiatives aimed at reducing carbon mileage across the network.
• Customer Ordering: Manage customer ordering in line with forecast and stock on hand to agreed weeks cover for key accounts
  

What you’ll bring...

The successful candidate will have:

• Degree in a numerical or science-based discipline, OR equivalent relevant experience in supply chain operations.
• Proven experience in a demand/supply planning, analyst, or customer operations role within a fast-paced environment.
• Solid understanding of supply chain fundamentals, S&OP processes, and CPFR principles.
• Demonstrated track record in account management or cross-functional relationship building with strong communication skills.
• Advanced proficiency in Microsoft Office tools, particularly Microsoft Excel for data analysis and reporting.

And it would also be great if you can demonstrate:

• Hands-on experience with enterprise planning software such as Oracle Demantra, JDE, or Google Workspace tools.
• Domain knowledge or prior experience within the UK retail FMCG supply chain sector.
• Experience developing joint customer service agreements or identifying collaborative cost‑saving initiatives.

What we offer…

We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent.

We look after our employees by offering a competitive salary and benefits package which includes;

• Competitive salary, benchmarked to market
• Annual bonus linked to business and individual performance
• Defined contribution Pension with employer contribution
• Up to 34 days holiday (depending on shift pattern)
• Flexible holiday trading
• Flexible cash pot to spend on benefits
• Healthcare Cash Plan
• Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc
• Life assurance
• Save as you earn scheme
• Staff sales discount
• Free AG Barr products throughout your working day and staff sales
• Ongoing professional development and access to Learning and Development programmes and content

And much more!

Please find out more about what it is like to work for AG Barr, please visit our careers platform here.

We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition.

#IND1