Customer-Centric Teller: Fast-Paced Banking & Solutions

Santander US; Falmouth; On-site; GBP 22,000 - 35,000; Full time

Job summary

Santander US is seeking a Teller to assist customers with various banking needs and transactions. You will provide exceptional service, handle cash, and protect against fraud while supporting branch operations.

The role requires quick, accurate performance and a willingness to work possibly extended hours. Prior cash handling and customer service experience are preferred for success in a busy retail banking environment.

Qualifications

• High school diploma or equivalent required.
• 6+ months cash handling experience required.
• 6+ months customer service experience required.
• Excellent customer service and communication skills.
• Ability to identify and raise risk concerns.
• Ability to follow policies and procedures.
• Comfortable using digital tools and technology.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Attention to detail and accuracy.
• Basic computer and math skills.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash Handling

Customer Service

Risk awareness

Policy compliance

Communication skills

Digital tools proficiency

Multi-tasking

Attention to detail

Computer skills

Weekend/evening availability

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander US is seeking a Teller to assist customers with various banking needs and transactions. You will provide exceptional service, handle cash, and protect against fraud while supporting branch operations.

The role requires quick, accurate performance and a willingness to work possibly extended hours. Prior cash handling and customer service experience are preferred for success in a busy retail banking environment.