Tech-Savvy Banking Teller — Fast, Friendly Service

Santander US; Lincoln; On-site; GBP 22,000 - 35,000; Full time

Job summary

Santander US is hiring a Teller to assist with customer banking needs, manage transactions, and deliver excellent service. The role involves cash handling, cross-selling products, and using digital tools to educate customers on self-service options.

The position requires a high school diploma or GED, 6+ months of cash handling and customer service experience, and flexibility to work weekends/evenings. Safety, accuracy, and adherence to policies are essential.

Qualifications

• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools and technology to engage customers.
• Energetic, organized and capable of multi-tasking in a fast-paced environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.

Responsibilities

• Provide an elevated level of customer service by greeting customers and assisting with banking needs.
• Process deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management procedures to prevent fraud.
• Recognize opportunities and cross-sell bank products to deepen relationships.
• Engage customers and educate them on self-service options using digital tools.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean, organized work area and welcoming environment.
• Support nearby branches as needed by business needs.

Skills

Cash handling

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Job description

Santander US is hiring a Teller to assist with customer banking needs, manage transactions, and deliver excellent service. The role involves cash handling, cross-selling products, and using digital tools to educate customers on self-service options.

The position requires a high school diploma or GED, 6+ months of cash handling and customer service experience, and flexibility to work weekends/evenings. Safety, accuracy, and adherence to policies are essential.