Customer-Centric Supply Chain Coordinator

Waste Managed Ltd; Newcastle upon Tyne; On-site; GBP 22,000 - 26,000; Full time

Job summary

Waste Managed Ltd is seeking a proactive Supply Chain Administrator to support daily operations, specializing in supplier communications, data handling, and timely customer updates. You will monitor supplier notifications, manage customer expectations, and record interactions in CRM and Excel, helping keep orders on track and service levels high.

The role suits an organized professional who communicates clearly, handles high data volumes, and works collaboratively with suppliers, customers and

Qualifications

• Experience in administrative, customer service or supplier-focused environments.
• Experience communicating with customers/suppliers via telephone and email.
• Ability to understand data using CRM, Outlook and Excel.

Responsibilities

• Monitor and manage incoming supplier notifications, including changes to lead times, missed collections and customer at fault queries.
• Escalate significant service issues to the appropriate team member.
• Manage customer expectations professionally and provide realistic, accurate information.
• Record customer conversations, actions and agreed next steps accurately within company systems.
• Follow up telephone conversations with written confirmation where appropriate.
• Identify recurring supplier or service issues and highlight trends to the Supply Chain Manager.
• Liaising with suppliers on any skip quotations.
• Help reduce inbound queries and complaints through timely, proactive communication.
• Support the wider supply chain team with general administration, reporting and order management.
• Assisting with any other duties undertaken by colleagues in their absence.

Skills

Telephone skills

Customer communication

Prioritisation

Data interpretation

Time management

Teamwork

Attention to detail

Problem solving

Tools

CRM

Excel

Outlook

Job description

Waste Managed Ltd is seeking a proactive Supply Chain Administrator to support daily operations, specializing in supplier communications, data handling, and timely customer updates. You will monitor supplier notifications, manage customer expectations, and record interactions in CRM and Excel, helping keep orders on track and service levels high.

The role suits an organized professional who communicates clearly, handles high data volumes, and works collaboratively with suppliers, customers and