Customer Care Technician

Construction Resources; Warrington; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading 5-star housebuilder in the UK is seeking a Customer Care Maintenance Operative/Technician to enhance post-purchase support for homeowners. This role involves conducting inspections, resolving defects, and ensuring high-quality standards in newly occupied homes across the North West region. The ideal candidate will possess multi-trade skills and a commitment to customer service, with the opportunity to earn a competitive salary and additional benefits.

Benefits

Competitive salary of up to GBP36,000

Opportunity to earn commission based on TrustPilot surveys

Company van provided for work-related travel

Annual company bonus scheme

Contributory pension plan

25 days of annual leave plus bank holidays

Qualifications

• Proven experience in a multi-trade role.
• Skills in plumbing, carpentry, tiling, and decorating.
• Possession of a valid UK driving licence.

Responsibilities

• Conduct inspections and perform maintenance tasks on newly occupied homes.
• Address and resolve reported defects promptly.
• Maintain accurate records of completed tasks.

Skills

Problem-solving

Communication

Adaptability

Job description

One of the UK s leading 5-star housebuilders, known for delivering high-quality homes across the country, is looking for a Customer Care Maintenance Operative/Technician to join their North West team.

With a strong reputation for excellence and customer satisfaction, they focus on building well-designed, sustainable communities.

Focusing on delivering exceptional post-purchase support to homeowners within the North West region, you ll visit customers' new homes to rectify reported defects, at the instruction of the office-based coordination team.

Key Responsibilities:

• Conduct inspections and perform maintenance tasks on newly occupied homes, ensuring all work meets the highest quality standards.
• Address and resolve reported defects promptly, maintaining clear communication with homeowners throughout the process.
• Coordinate with the Customer Care Team to ensure all necessary resources are available prior to appointments.
• Maintain accurate records of completed tasks and escalate any unresolved issues as needed.
• Uphold health and safety protocols, including the proper use of personal protective equipment (PPE) and adherence to property protection requirements.

Experience and Qualifications:

• Proven experience in a multi-trade role, with skills in basic plumbing, carpentry, tiling, and decorating.
• Preferably experienced in the new build housing industry.
• Strong problem-solving abilities and adaptability to various maintenance challenges.
• Excellent interpersonal and communication skills, with a commitment to delivering outstanding customer service.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Possession of a valid UK driving licence.

Working Conditions:

• The role involves both indoor and occasional outdoor work in varying weather conditions.
• Travel to different site locations within the North West region is required.
• Occasional flexibility regarding working hours and duties is required off a 40hour working week.

Benefits:

• Competitive salary of up to GBP36,000.
• Opportunity to earn commission based on TrustPilot surveys.
• Company van provided for work-related travel.
• Annual company bonus scheme.
• Contributory pension plan.
• 25 days of annual leave plus bank holidays.