Customer Care Team Manager

AWE; City of Edinburgh; Hybrid; GBP 30,000 - 46,000; Full time

Job summary

A leading company in financial services is seeking a Customer Care Team Manager to lead and inspire a dedicated team. The role requires strong leadership and effective communication skills to ensure high-quality service delivery and operational excellence. This full-time position, based in Edinburgh with hybrid working options, offers competitive compensation and significant team management responsibilities.

Benefits

34 days leave per year

Non-contributory pension between 8%-12%

Discretionary bonus based on performance

Healthcare, dental, and gym memberships

Life assurance and critical illness cover

Enhanced parental leave

Retail discount vouchers

Subsidised restaurant

Cycle to work scheme

Online GP appointments

Qualifications

• Experience in people management and operational risk management.
• Background in financial services preferred but not essential.
• Proven ability to manage large teams in a regulated environment.

Responsibilities

• Lead, engage, coach, and develop the team to deliver exceptional customer service.
• Demonstrate strong knowledge of risk management.
• Plan, prioritize, and organize workload effectively.

Skills

Leadership

Communication

Adaptability

Resilience

Job description

Customer Care Team Manager

Permanent - Full time

Location: Edinburgh

Hybrid Working: We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time

Salary: A competitive salary from £30,400- £45,600 depending on the experience you can bring

Closing date: Friday 11th July 2025

At Aegon, we help our customers build confident foundations to help navigate the ups and downs of modern living - giving them one less thing to worry about.

The Team Manager's role is to lead, engage, coach and develop your team, who will deliver an exceptional service to customers and peers alike.

You'll be responsible for making your team a great place to work through inspirational and aspirational leadership, taking your team on a journey to success.

You'll also be expected to demonstrate a strong knowledge and application of risk management for your team and business area. Planning, prioritisation and organisation of the workload and objectives, is key to your success.

Key Skills:

• Leadership- you are an experienced people manager
• Communication- you can confidently and clearly share your message, and be sure you are understanding others
• Adaptability- you are flexible and agile in your approach and can adapt your management style to get the best out of your team
• Resilience- you always have your eye on the end goal, and take others on the journey to success alongside you

What We Need From You:

Previous experience of working in a similar environment is key, we need to see evidence of strong, successful people management. We also look for a strong awareness of operational risk management and continuous improvement. A background in financial services is very helpful, but not vital. Managing large teams in a regulated environment is also great.

What Do You Get In Return?

• 34 days leave per year (including bank holidays)
• A non-contributory pension between 8%-12%
• A discretionary bonus, depending on personal and company performance.

We support your personal wellbeing with healthcare, dental, holiday trading, cycle to work scheme and gym memberships. We also offer life assurance, critical illness cover, enhanced parental leave to help our staff live their best lives, including retail discount vouchers, subsidised restaurant and online GP appointments.

We serve a diverse, ever-changing world. It's tough, but we work tirelessly to leave things better than we find them. If that sounds like the sort of place you'd like to work, hit the "Apply" button.

Face to face interviews for this role will be held week commencing 21st July 2025.

The legal bits

We'll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

This role is involved in activities covered by FCA Training and Competence Sourcebook including the need to attain qualifications within agreed timescale as a condition of employment. This requirement forms part of fit and proper assessment for Senior Management and Certification regime certification.