Customer Care Team Manager

Aegon UK; City of Edinburgh; Hybrid; GBP 30,000 - 46,000; Full time

Job summary

Aegon UK is seeking a Customer Care Team Manager to lead and develop their team in Edinburgh. This permanent, full-time role requires a dynamic leader to foster an exceptional service culture, manage risks, and improve operations in a competitive environment. With a hybrid working model, you will engage in a minimum of 40% in-office collaboration and be rewarded with a competitive salary and substantial employee benefits, including generous leave and pension contributions.

Benefits

34 days leave per year

Non-contributory pension between 8%-12%

Discretionary bonus based on performance

Healthcare and dental

Holiday trading and cycle to work scheme

Gym memberships

Life assurance and critical illness cover

Enhanced parental leave

Retail discount vouchers

Subsidised restaurant and online GP appointments

Qualifications

• Strong experience in people management in a similar environment.
• Strong awareness of operational risk management.
• Experience in managing large teams in regulated environments is beneficial.

Responsibilities

• Lead, engage, coach, and develop the customer care team.
• Ensure the delivery of exceptional service to both customers and peers.
• Plan and organise workload and objectives effectively.

Skills

Leadership

Communication

Adaptability

Resilience

Job description

Aegon UK Edinburgh, Scotland, United Kingdom

Join or sign in to find your next job

Join to apply for the Customer Care Team Manager role at Aegon UK

Continue with Google Continue with Google

Aegon UK Edinburgh, Scotland, United Kingdom

Join to apply for the Customer Care Team Manager role at Aegon UK

Location: Edinburgh

Job Description Summary

Job Description

Customer Care Team Manager

Permanent - Full time

Location: Edinburgh

Hybrid Working: We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time

Salary: A competitive salary from £30,400- £45,600 depending on the experience you can bring

Closing date: Friday 11th July 2025

At Aegon, we help our customers build confident foundations to help navigate the ups and downs of modern living – giving them one less thing to worry about.

The Team Manager’s role is to lead, engage, coach and develop your team, who will deliver an exceptional service to customers and peers alike.

You’ll be responsible for making your team a great place to work through inspirational and aspirational leadership, taking your team on a journey to success.

You’ll also be expected to demonstrate a strong knowledge and application of risk management for your team and business area. Planning, prioritisation and organisation of the workload and objectives, is key to your success.

Key Skills:

• Leadership - you are an experienced people manager
• Communication - you can confidently and clearly share your message, and be sure you are understanding others
• Adaptability - you are flexible and agile in your approach and can adapt your management style to get the best out of your team
• Resilience - you always have your eye on the end goal, and take others on the journey to success alongside you
  
  

What We Need From You:

Previous experience of working in a similar environment is key, we need to see evidence of strong, successful people management. We also look for a strong awareness of operational risk management and continuous improvement. A background in financial services is very helpful, but not vital. Managing large teams in a regulated environment is also great.

What Do You Get In Return?

• 34 days leave per year (including bank holidays)
• A non-contributory pension between 8%-12%
• A discretionary bonus, depending on personal and company performance.
  
  

We support your personal wellbeing with healthcare, dental, holiday trading, cycle to work scheme and gym memberships. We also offer life assurance, critical illness cover, enhanced parental leave to help our staff live their best lives, including retail discount vouchers, subsidised restaurant and online GP appointments.

We serve a diverse, ever-changing world. It's tough, but we work tirelessly to leave things better than we find them. If that sounds like the sort of place you'd like to work, hit the "Apply" button.

Face to face interviews for this role will be held week commencing 21st July 2025.

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

This role is involved in activities covered by FCA Training and Competence Sourcebook including the need to attain qualifications within agreed timescale as a condition of employment. This requirement forms part of fit and proper assessment for Senior Management and Certification regime certification.

Equal Opportunity Employer:We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexualorientationor gender identity.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at Aegon UK by 2x

Get notified about new Customer Service Manager jobs in Edinburgh, Scotland, United Kingdom.

Edinburgh, Scotland, United Kingdom 1 week ago

Livingston, Scotland, United Kingdom 2 weeks ago

Livingston, Scotland, United Kingdom 2 weeks ago

Livingston, Scotland, United Kingdom £40,000 - £45,000 2 weeks ago

Edinburgh, Scotland, United Kingdom 5 days ago

City Of Edinburgh, Scotland, United Kingdom 1 day ago

Edinburgh, Scotland, United Kingdom 3 weeks ago

Livingston, Scotland, United Kingdom 1 week ago

Loanhead, Scotland, United Kingdom 2 weeks ago

Edinburgh, Scotland, United Kingdom 19 hours ago

Edinburgh, Scotland, United Kingdom 3 weeks ago

Duty Manager - Starbucks, Edinburgh Airport

Edinburgh, Scotland, United Kingdom 1 month ago

Bow Of Fife, Scotland, United Kingdom 1 week ago

Kirkcaldy, Scotland, United Kingdom 1 day ago

Edinburgh, Scotland, United Kingdom 3 days ago

Operations Manager - (12 month FTC Maternity Cover)

Glenrothes, Scotland, United Kingdom 3 weeks ago

Edinburgh, Scotland, United Kingdom 1 week ago

Edinburgh, Scotland, United Kingdom 3 weeks ago

Edinburgh, Scotland, United Kingdom 4 days ago

Edinburgh, Scotland, United Kingdom 1 week ago

Leven, Scotland, United Kingdom 2 weeks ago

Edinburgh, Scotland, United Kingdom 3 weeks ago

Edinburgh, Scotland, United Kingdom 1 week ago

Livingston, Scotland, United Kingdom £30,000 - £30,000 3 weeks ago

Edinburgh, Scotland, United Kingdom 1 month ago

Senior Manager - Consulting Operations and Enablement

Edinburgh, Scotland, United Kingdom 3 weeks ago

Edinburgh, Scotland, United Kingdom 2 weeks ago

Silverburn, Scotland, United Kingdom 3 days ago

Edinburgh, Scotland, United Kingdom 3 weeks ago

Sales and Partner Operations Exec/Manager

Edinburgh, Scotland, United Kingdom 1 month ago

Edinburgh, Scotland, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.