Customer Care Specialist

Peterborough City Council; Peterborough; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Join the Adult Early Help team as a Customer Care Specialist, providing vital information and advice about care services to residents of Peterborough. This role requires excellent communication skills and a compassionate approach to support vulnerable adults and their families. Enjoy flexible working options and a range of benefits, including generous leave and professional development opportunities.

Benefits

25 days annual leave + bank holidays

Sick pay

Local government pension scheme

In-store and online discounts

Cycle to Work scheme

Flexible bank holidays

Development opportunities

Paid volunteering hours

Employee Recognition Awards

Qualifications

• Experience in a customer service environment is essential.
• Willingness to grow knowledge of care and support available.

Responsibilities

• Providing information and advice about care provision.
• Managing incoming contacts from the public and professionals.

Skills

Communication

IT Skills

Customer Service

Compassion

Job description

All about the Role

This is a great opportunity to join our Adult Early Help team, providing information and advice about care provision to Peterborough residents. Working closely with the council's Adult Social Care service and Health Partners, the team manages incoming contacts from both the public and professionals. This role is customer-focused, so experience in a customer service environment is essential. You will be able to work both remotely and at the council's main office at Sand Martin House.

For further information regarding the post, please read the attached job description and person specification. For an informal discussion regarding this opportunity, please contact Belinda Evans, Customer Experience Team Manager, on 01733 296324.

All about You

As a Customer Care Specialist, you will be willing to grow your knowledge of the different types of care and support available for residents of Peterborough.

You will need to have:

1. Excellent oral communication skills, including good listening skills
2. Ability to manage a high volume of incoming communications via email and online forms
3. Experience of using a wide range of IT systems in an office environment
4. An enthusiastic attitude and an eagerness to learn
5. A caring and compassionate approach to making a difference to the lives of older people, vulnerable adults, and their families

All about our Team

The team works collaboratively to ensure an efficient, effective, and customer-focused first point of contact for customers telephoning and emailing Adult Social Care. They work alongside Adult Social Care colleagues to grow their knowledge and to manage customer contacts in both a professional and caring manner.

All about our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay, and the local government pension scheme.

• Access to a range of benefits via Vivup, including in-store and online discounts, as well as our Cycle to Work and Home & Electronics schemes
• Buy up to 10 days additional annual leave (pro-rata)
• Access to car lease scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities including apprenticeships to support your personal and professional growth
• Paid volunteering hours each year to make a positive impact on our community during your normal working day
• Access to our equality, diversity, and inclusion network
• Opportunities to receive Employee Recognition Awards

All about our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds, especially encouraging those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact [e-mail]. We will work with you to meet your needs.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.