Senior Core Services Delivery Manager

GES - Global Experience Specialists; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

25 days annual leave

Development opportunities

Job summary

GES - Global Experience Specialists in London is seeking a Senior Core Services Delivery Manager to lead core operations delivery at Excel London. You will manage show-site delivery across Electrics, Stand Fitting, Floor Covering and Furniture, coordinating with planning, operations and venue teams to ensure on-time, within-budget project success.

The role requires exhibition and events industry experience, excellent organisational and analytical skills, and a proactive, collaborative approach

Qualifications

• Experience in the Exhibition and Events Industry or similar role.
• Ability to work in a fast-paced environment with initiative.
• Strong communication, teamwork and travel willingness.
• Excellent organisation and analytical, problem-solving and interpersonal skills.

Responsibilities

• Evaluate, assess and manage risks affecting project delivery.
• Plan and deliver projects from the account manager’s briefs and orders.
• Ensure health and safety compliance for staff and contractors.
• Deliver projects within scope, schedule, budget, quality and benefits.
• Collaborate with planning, management, onsite teams and stakeholders.
• Oversee onsite labour and produce post-show reports.
• Deliver against service-level agreements and use SOPs.
• Support delivery manager team and show allocation decisions.
• Attend planning meetings and contribute to show delivery planning.
• Identify opportunities to reduce delivery costs without compromising safety or quality.

Skills

Exhibition industry experience

Communication

Team player

Travel willingness

Analytical skills

Problem solving

Organisational skills

Initiative

Job description

Job Details: Senior Core Services Delivery Manager

Full details of the job.

Vacancy

Vacancy Senior Core Services Delivery Manager

Job Reference Number

Job Reference Number VN1570

Employment Type

Employment Type Permanent

Job Advert

Join Our Team as a Senior Core Services Delivery Manager based at Excel London

Do you have experience in the events and exhibitions industry?

Are you competent in the six key areas of scope, schedule, financial management, risk, quality and resources? If so, we want YOU!

As our Senior Core Services Delivery Manager, you will manage the delivery of Core Operations at show site, including Electrics, Stand Fitting, Floor Covering and Furniture.

Main Duties

• Evaluate, assess and manage risks that may affect the successful delivery of each project .
• Work from the Account Manager’s brief and any additional work orders provided to plan and deliver each project .
• Ensure all internal staff and appointed contractors comply with health and safety requirements, including confirming that they have completed the relevant training.
• Take responsibility for delivering each project in line with the agreed scope, schedule, budget, quality standards and expected benefits.
• Work collaboratively with Operations Planning , Account Management , onsite delivery teams, venue teams and other stakeholders who influence the successful delivery of each project .
• Oversee and manage the dedicated onsite labour of the project
• Produce timely post-show reports that highlight issues, successes and lessons learned, enabling appropriate remedial actions and continuous improvement within the department.
• Deliver each project in accordance with the published service-level agreements applicable to the organiser and show.
• Use all required software systems effectively and in accordance with the department’s standard operating procedures.
• Support the management of the Delivery Manager team, working closely with the existing Senior Delivery Manager on show allocation and contractor management.
• Attend relevant planning meetings and contribute to effective show delivery planning.
• Work with the Process Manager on SBL and other operational decisions.
• Work closely with the Site Services Director and engage with the site delivery teams across each line of business.
• Identify and deliver opportunities to reduce delivery costs without compromising safety, quality or service.
• Attend build-ups across the show portfolio to check in with and support delivery teams, including when not directly allocated to a show.

You will have

• Experience gained within the Exhibition and Events Industry or experience in a similar role.
• The ability to work in a fast-paced environment and under your own initiative.
• Good communication, be a quick learner, team player and willing to travel.
• Excellent organisation and strong analytical, problem-solving, and critical-thinking skills as well as strong interpersonal skills.

Who we are

GES is a global full-service provider for the exhibitions industry. We deliver extraordinary event experiences through partnership-driven productions.

Our vision is to grow with our customers and create a truly sustainable future for events. Introducing innovative technology that opens opportunities for stakeholders to thrive. We want to ensure that the Events Industry continues to thrive in partnership with our people and planet.

Through our business we endeavour to:

• Support and grow with our customers to create a truly sustainable future for events.
• Introduce innovative technology that opens opportunities for stakeholders to thrive.
• Use our influence to drive positive change

Salary

This role offers a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.

Hours of work

Normal working hours are Monday to Friday 8.30am – 5pm. On occasion you will be required to work evenings and weekends during busy periods to meet the demands of the business.

Annual leave

Our holiday entitlement is 25 days per annum (plus bank holidays and statutory public holidays).

Development and Benefits

At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers, progression is key to the business growing.

Equal Opportunities

In compliance with our commitment to diversity and inclusivity, we actively encourage applications from all qualified individuals regardless of age, race, ethnicity, gender, sexual orientation, disability, religion, or any other characteristic protected by law. We firmly believe in equal opportunities for all and strive to create a workplace where every individual can thrive and contribute their unique perspectives and talents.

Discrimination of any form will not be tolerated in our recruitment process, and we are dedicated to fostering an environment that values diversity and promotes fairness and equity for all applicants. Join us in our mission to build a diverse and inclusive workforce where everyone can succeed.