Customer Care Specialist

TN United Kingdom; Belfast; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Care Specialist to enhance their growing team in Belfast. This full-time role involves engaging with customers to deliver exceptional service, resolving issues, and collaborating with sales to ensure a seamless experience. The ideal candidate will possess strong organizational and communication skills, thrive in a team environment, and adapt to new challenges and technologies. Join a dynamic workplace where your contributions will make a significant impact on customer satisfaction and operational excellence.

Qualifications

• Proven experience in customer service roles.
• Ability to adapt to new technologies and processes.

Responsibilities

• Engage directly with customers to provide proactive support.
• Collaborate with sales colleagues to enhance customer experience.

Skills

Organisational Skills

Interpersonal Skills

Time Management

Problem Solving

Effective Communication

Job description

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Brook Street Recruitment is working on behalf of our Belfast client to recruit a new full-time and permanent Customer Care Specialist to join their expanding team.

Responsibilities:

• Engage directly with customers, providing proactive customer service and problem solving.
• Follow up with customers and collaborate with sales colleagues.
• Ensure the Operational Care Centres (OCCs) have all necessary information, including systematic data, to serve customers effectively.
• Ensure a positive customer experience during every engagement.
• Document and investigate deviations from expected service levels, executing activities via the Customer Care system.

Key Competencies:

• Excellent organisational and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong time management skills, capable of prioritising and meeting deadlines.
• Perseverance and resilience to challenges.
• Adaptability to change and embrace new technologies.
• Effective communication skills with an approachable manner.

Salary: approx. £25k per annum (negotiable for the right candidate).