Customer Care Representative

Coloplast; Nottingham; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Coloplast is hiring a Customer Care Representative - Outbound in Nottingham. You will be the first point of contact for patients following major surgery, offering empathetic support, guidance, and tailored solutions to aid recovery.

You will communicate by phone, email and text while building trust and delivering a high-quality patient experience. You will work across teams to drive growth and revenue, maintain accurate records, and contribute to KPIs such as customer satisfaction, conversion

Qualifications

• Experience in a customer-facing role such as customer service or telesales.
• Empathetic and sensitive approach when supporting vulnerable individuals.
• Confident communicator with strong listening and relationship-building skills.
• Comfortable using CRM systems and digital tools.

Responsibilities

• First point of contact for patients following major surgery, providing empathetic support, guidance, and tailored solutions.
• Build trusting relationships while communicating across phone, email and text to ensure a high-quality patient experience.
• Manage own territory to drive growth and revenue, collaborating across teams to provide a seamless service.
• Maintain accurate, compliant records and contribute to KPIs including customer satisfaction, conversion and revenue targets.

Skills

Customer service

Telesales

CRM software

Relationship building

Tools

CRM software

Job description

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Job Family: Consumer

Country/Region: United Kingdom

Customer Care Representative - Outbound

Are you a compassionate communicator with a commercial mindset, looking to make a meaningful difference?

Atos Medical, now part of Coloplast, is a global leader in voice and pulmonary rehabilitation for people living with a neck stoma. We're proud to design and deliver innovative products and services that support patients, healthcare professionals, and leading institutions.

We're looking for a caring and motivated individual to join our Customer Care team in Nottingham. In this role, you'll play a vital part in supporting patients at an important stage in their journey - combining empathy with a results-driven approach.

If you're looking for a role where your work truly matters and you can grow within a supportive, purpose-led organisation, we'd love to hear from you.

The Role

As a key member of our Customer Care team, you'll be the first point of contact for patients following major, life-changing surgery, providing empathetic support, guidance, and tailored solutions to aid their recovery. You'll build trusting, meaningful relationships while communicating across phone, email, and text, ensuring each interaction is both supportive and effective.

Alongside delivering an exceptional patient experience, you'll manage your own territory to drive growth and revenue, working collaboratively across teams to provide a seamless service. You'll maintain accurate, compliant records and contribute to achieving individual and team KPIs, including customer satisfaction, conversion, and revenue targets.

Who Are We Looking For

We're seeking someone with experience in a customer-facing role, such as customer service or telesales, who brings a naturally empathetic and sensitive approach - particularly when supporting vulnerable individuals.

You'll be a confident communicator with strong listening and relationship-building skills, motivated by achieving targets and delivering results. Comfortable using CRM systems and digital tools, you'll also be resilient, positive, and able to thrive in a fast-paced environment.

Why Atos, part of Coloplast UK Ltd

At Atos Medical, now part of Coloplast, you'll join a supportive, purpose-driven team dedicated to improving patients' lives. We offer a collaborative environment where you can make a real impact, develop your skills, and be recognised with a competitive salary and benefits package.

Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.

We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.

Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.

Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S