Customer Care Manager - Technical and Sales

Grundfos GmbH; Leighton Buzzard; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonuses

Health insurance

Volunteer leave

Training programs

Job summary

Grundfos in Leighton Buzzard is seeking a Customer Care Manager to lead the internal sales team, optimize quoting and orders, and ensure outstanding customer satisfaction. You will drive revenue growth and align with field sales to maximise cross-selling opportunities.

The role is hybrid, based at the Leighton Buzzard office, with a path to broaden scope as the team grows. You will coach, develop, and empower a high-performing team focused on quality and commercial results.

Qualifications

• 3+ years managing an internal/inside sales or customer-facing commercial team.
• Proven ability to hit sales targets and customer satisfaction KPIs in B2B.
• Strong leadership with coaching and motivation experience.

Responsibilities

• Lead, coach, and develop the internal sales team to hit targets and KPIs.
• Oversee end-to-end quoting and order execution with speed and accuracy.
• Collaborate with external sales to align on account strategies and cross-sell.
• Monitor performance metrics, pipeline health, and conversion rates.
• Serve as escalation point for complex customer enquiries.
• Partner with operations, logistics and product teams to improve journeys.

Skills

Inside sales leadership

KPI achievement

People development

Tools

Salesforce

SAP

Job description

Customer Care Manager - Technical and Sales

Are you a driven sales leader who thrives on building high-performing teams that deliver exceptional customer experiences and commercial results? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Customer Care Manager, you will be leading and developing our internal sales team to drive revenue growth, optimise quoting and order management processes, and ensure outstanding customer satisfaction across every interaction. You would be managing the frontline team, with capability to potentially grow to a larger scope of a role.

This role is located in our office in Leighton Buzzard.

What you will be doing

As a key part of the Internal Sales team, you'll create impact by Building a customer-centric sales operation that strengthens relationships, accelerates order conversion, and contributes directly to Grundfos's growth ambitions in the UK market.

Your main responsibilities include:

• Lead, coach, and develop the internal sales team to achieve sales targets, KPIs, and customer satisfaction goals
• Oversee the end-to-end quoting and order execution process, ensuring accuracy, speed, and commercial competitiveness
• Collaborate closely with external sales managers to align on account strategies and maximise cross-selling opportunities
• Monitor team performance metrics, pipeline health, and conversion rates, driving continuous improvement initiatives
• Act as an escalation point for complex customer enquiries, ensuring timely and effective resolution
• Partner with operations, logistics, and product teams to streamline processes and enhance the customer journey

What makes you a great fit

• Above all, you are a commercially minded sales leader with a strong track record of managing inside sales teams, a passion for customer excellence, and the ability to drive results through people development and process optimisation. We would also imagine that you have:
• 3+ years of experience managing an internal/inside sales or customer-facing commercial team
• Proven ability to deliver against sales targets and customer satisfaction KPIs in a B2B environment
• Strong leadership skills with demonstrated experience in coaching, developing, and motivating teams

It is a plus if you also:

• Experience in the pump, water technology, or industrial manufacturing sector
• Familiarity with CRM and ERP systems such as Salesforce or SAP
• Experience driving process improvement or sales transformation initiative

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Job details

Workplace: Hybrid (office and home-working) Job Location: Leighton Buzzard, Central Bedfordshire, United Kingdom Contract Type: Full-Time Employment Type: Regular View all jobs here

About Grundfos

Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

Grundfos values

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Grundfos Holding A/S Poul Due Jensens vej 7 8850 Bjerringbro, Denmark Tel.: [phone] | Fax [phone]