Customer Care Line Specialist (Pharmacy Technician)

AIDS Healthcare Foundation; Street; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization dedicated to making a difference in people's lives. As a Customer Care Specialist, you'll play a vital role in enhancing the customer experience for a leading provider of HIV/AIDS medical care. Your friendly and helpful demeanor will assist patients and clients in navigating their healthcare needs, ensuring they receive the highest level of service. With a focus on collaboration and adaptability, you'll work within a close-knit team to contribute to the organization's success while growing your own skills in a dynamic environment. If you're passionate about advocacy and customer service, this role offers a fulfilling opportunity to make a real impact.

Qualifications

• Must have a high school diploma or GED.
• Current Technician license or certification required.

Responsibilities

• Provide call center services to enhance customer experience.
• Assist patients with scheduling appointments and solving issues.

Skills

Customer Service

Communication Skills

Problem Solving

Interpersonal Skills

Education

High School Diploma or GED

Pharmacy Technician Certification

Job description

WHO WE ARE

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!

Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

AHF’s core values are to be:

• Patient-Centered

• Value Employees

• Respect for Diversity

• Nimble

• Fight for What’s Right

STILL INTERESTED? Please continue!

YOUR CONTRIBUTION TO OUR SUCCESS!

The Customer Care Specialist contributes to AHF by providing various call center services to the Department of Pharmacy and the Department of Medicine that enhance the customer experience for AHF. They will present a friendly, helpful voice to patients, clients, and customers seeking information, requesting to transfer their prescriptions to AHF, filing grievances or complaints. They will provide the same level of service to to AHF employees.The Customer Care Specialist answers incoming calls from patients wishing to schedule appointments for services at an AHF Healthcare Center and Pharmacy. They are problem solvers, providing a "helping hand" and calming callers who seem to be upset or in a stressful situation.In addition, providing feedback to their manager about improving service will allow the team member to enhance their contribution. The Customer Care Specialist adds consistent value to the AHF Pharmacy and Department of Medicine Teams by easily adapting to various situations and being flexible.

The Customer Care Specialist enhances the reputation of AHF by maintaining superior telephone communication skill, interpersonal skills, customer-friendly attitude, motivation to provide outstanding customer service, and proactively assisting patients in solving various issues and problems related to receiving service from the AIDS Healthcare Foundation.

You will be a passionate advocate for our top initiatives.

To be successful as the Customer Care Specialist , it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF, we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.

AHF has a collaborative organizational structure where staff are accountable to multiple leaders.

The Customer Care Specialist will work as a part of a close-knit team to collaborate with colleagues and team members provides excellent opportunities to contribute to AHF's success by sharing ideas, learning from others, attending training, and networking. Attending various internal and external meetings that may be assigned, conferences, training, AHF, and community events are ways to grow and provide value-added contributions to AHF.

Licenses and Certifications: The candidate must have at least a high school diploma or general education degree (GED), have a current Technician license or certification (in the State where employed if required) and/or hold a National Pharmacy Technician Certification (current or successfully obtain within 180 days of employment)

AHF Commitment

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.AHF will consider qualified applicants with criminal histories in a manner consistent with the requirements of the ordinance.