Subsidence Building Technician

TN United Kingdom; Bristol; Remote; GBP 30,000; Full time

Job summary

An established industry player is seeking an experienced Claims Technician to join their Subsidence Team. This exciting role involves providing technical building claims solutions, managing subsidence claims, and supporting surveyors and the claims management team. You will thrive in a fast-paced, target-driven environment, ensuring high standards of customer service while negotiating cash settlements and managing repair schedules. With a focus on teamwork and communication, this position offers the opportunity for career advancement and a comprehensive benefits package. If you have a positive attitude and extensive trade experience, this role is perfect for you.

Benefits

25 days holiday

Company bonus scheme

Training opportunities

Career advancement opportunities

Qualifications

• 5+ years of experience in subsidence/building insurance claims.
• Excellent communication and organizational skills.

Responsibilities

• Drive subsidence claims towards settlement as part of a remote team.
• Communicate with customers and manage third-party contractors.

Skills

Communication Skills

Organizational Skills

Problem-Solving Abilities

Customer Service

Computer Literacy

Education

Graduate Building Surveyor

Job description

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Claims Technician - Subsidence Team

Due to growth, an experienced Claims Technician is required to join a Subsidence Team where you will provide technical building claims solutions and support to surveyors and the claims management team.

Main duties and responsibilities include:

1. Working as part of a remote, desk-based team to drive subsidence claims towards settlement.
2. Communicating with customers, contractors, and insurer clients via telephone, email, and written correspondence.
3. Managing third-party companies for vegetation removal and drain repairs to mitigate subsidence damage.
4. Updating and creating building repair scopes using in-house schedules of rates.
5. Negotiating cash settlements for repairs with policyholders.
6. Managing panel contractors, controlling repair schedules and costs.
7. Settling claims under delegated authority.
8. Having previous subsidence/building insurance claims experience, extensive trade experience (5+ years), or being a graduate building surveyor.
9. Demonstrating excellent communication and organizational skills.
10. Providing high standards of customer service.
11. Being computer literate with excellent verbal and written communication skills.
12. Thriving in a fast-paced, target-driven environment.
13. Possessing a positive attitude, flexibility, self-motivation, and being a team player.
14. Paying attention to detail and demonstrating problem-solving abilities.

Salary & Benefits:

• Up to £30,000 per annum
• 25 days holiday plus an excellent benefits package
• Company bonus scheme, training, and career advancement opportunities.