Customer Care Lead - Scale a UK Hub & Elevate Service

Prima; Manchester; On-site; GBP 40,000 - 50,000; Full time

Job summary

Prima is expanding its Customer Care operations to Manchester to support our growing UK customer base. Since 2015 we’ve used data and tech to rethink motor insurance and offer drivers a great experience at a great price.

We’re now growing our UK presence with a dedicated Manchester hub to scale our service capabilities. As a Customer Care Lead, you will combine day-to-day people leadership with hands-on operational management, ensuring the team delivers high-quality service while meeting core

Qualifications

• Experience leading customer care teams.
• Ability to coach team members through escalations.
• Focus on delivering high quality service and achieving performance standards.

Responsibilities

• Lead day-to-day people leadership for the Manchester hub.
• Coach team members through complex escalations and drive issue resolution.
• Foster a collaborative, high-trust team culture and ensure service quality targets are met.

Skills

People leadership

Customer service excellence

Operational management

Job description

Prima is expanding its Customer Care operations to Manchester to support our growing UK customer base. Since 2015 we’ve used data and tech to rethink motor insurance and offer drivers a great experience at a great price.

We’re now growing our UK presence with a dedicated Manchester hub to scale our service capabilities. As a Customer Care Lead, you will combine day-to-day people leadership with hands-on operational management, ensuring the team delivers high-quality service while meeting core