Customer Care Lead - Scale a High-Impact Hub

helloprima; Manchester; Hybride; GBP 40 000 - 60 000; Plein temps

Résumé du poste

Prima is expanding its Customer Care operations in Manchester. As Customer Care Lead you will combine day-to-day people leadership with hands-on operational management to ensure our team delivers high-quality service while meeting core performance standards.

You will drive quality standards, coach team members through complex escalations, and foster a collaborative, high-trust culture that supports our growing UK customer base.

Responsabilités

• Lead and coach the Customer Care team in Manchester to deliver high-quality service and meet performance standards.
• Manage day-to-day operations and handle complex escalations to ensure customer satisfaction.

Description du poste

Prima is expanding its Customer Care operations in Manchester. As Customer Care Lead you will combine day-to-day people leadership with hands-on operational management to ensure our team delivers high-quality service while meeting core performance standards.

You will drive quality standards, coach team members through complex escalations, and foster a collaborative, high-trust culture that supports our growing UK customer base.