Customer Care Lead

Avon Search; Camden Town; On-site; GBP 32,000 - 42,000; Full time

Job summary

Avon Search in London is seeking a Customer Care Lead to help families access outstanding care at home and to build trusted connections with local professionals.

The role blends 50% customer experience and 50% community networking, onboarding new clients and delivering a high standard of service across Camden and the Greater London area. We’re looking for someone warm, organised and motivated to make a real difference.

Responsibilities

• Meet customers and families to discuss their care needs.
• Guide new customers through consultations and onboarding.
• Deliver an exceptional customer experience.
• Build relationships with healthcare professionals, charities and local organisations.
• Develop referral networks and raise awareness of the service.

Job description

Customer Care Lead – Care at Home – AV2072A

Love People? Love Making a Difference?

Our client is looking for a friendly, confident and organised individual to help families access outstanding care at home while building strong relationships within the local community.

The Role

• Meet customers and families to discuss their care needs.
• Guide new customers through consultations and onboarding.
• Deliver an exceptional customer experience.
• Build relationships with healthcare professionals, charities and local organisations.
• Develop referral networks and raise awareness of the service.

This role is split approximately 50% customer experience and 50% community networking and new client generation.

About You

• Warm, personable and professional.
• Confident building relationships and meeting new people.
• Organised, proactive and self-motivated.
• Passionate about helping others and delivering excellent service.

This isn’t traditional sales — it’s about building trust, creating connections and helping more people receive outstanding care.

If you’re a natural people person who wants to make a real difference, we’d love to hear from you!

Customer Care Lead • Camden, Greater London, England