Customer Care Lead

Nurse Seekers; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Nurse Seekers is recruiting a Customer Care Lead for Care at Home in Camden & Hampstead. You will meet families to discuss care needs, guide consultations and onboarding, and deliver an exceptional customer experience.

This role blends 50% customer experience with 50% community networking to generate new referrals by building relationships with healthcare professionals, charities and local organisations. Join a team focused on helping families access outstanding at-home care.

Qualifications

• Meet customers and families to discuss their care needs.
• Guide new customers through consultations and onboarding.
• Deliver an exceptional customer experience.
• Build relationships with healthcare professionals, charities and local organisations.
• Develop referral networks and raise awareness of the service.

Responsibilities

• Meet customers and families to discuss their care needs.
• Guide new customers through consultations and onboarding.
• Deliver an exceptional customer experience.
• Build relationships with healthcare professionals, charities and local organisations.
• Develop referral networks and raise awareness of the service.

Job description

Customer Care Lead - Care at Home - AV2072A

Camden & Hampstead

Salary: £30,000-£35,000 per annum

Love People? Love Making a Difference?

Our client is looking for a friendly, confident and organised individual to help families access outstanding care at home while building strong relationships within the local community.

The Role

• Meet customers and families to discuss their care needs.


• Guide new customers through consultations and onboarding.


• Deliver an exceptional customer experience.


• Build relationships with healthcare professionals, charities and local organisations.


• Develop referral networks and raise awareness of the service.

This role is split approximately 50% customer experience and 50% community networking and new client generation.

About You

• Warm, personable and professional.


• Confident building relationships and meeting new people.


• Organised, proactive and self-motivated.


• Passionate about helping others and delivering excellent service.

This isn't traditional sales — it's about building trust, creating connections and helping more people receive outstanding care.

If you're a natural people person who wants to make a real difference, we'd love to hear from you!