Customer Care Host — Flexible Hours & Welcoming Dining

McDonald’s; Gloucester; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Flexible Working

Employee Assistance Programme

Travel Discounts

Grocery & Food Discounts

Health Insurance

Life Assurance

Bonus Potential

Premium Shift

Job summary

McDonald's is seeking a Customer Care Assistant to be the face of the restaurant, greeting guests, ensuring a welcoming atmosphere, and supporting events to engage customers. You will maintain cleanliness in dining and toilet areas and help create a positive, high-energy environment.

In this role, you’ll connect with customers, listen attentively, and work as part of a friendly team to ensure everyone feels valued and well taken care of. Flexibility and a genuine smile are essential for success.

Qualifications

• Experience in customer service is preferred.
• Strong communication skills and a friendly demeanour.
• Ability to work well in a fast-paced environment as part of a team.

Responsibilities

• Deal with customers and ensure the dining area and toilets are clean and welcoming.
• Maintain high standards of cleanliness in customer areas.
• Help create a warm atmosphere and ensure customers feel valued.
• Communicate customer feedback to the manager to improve service.
• Organise events or activities to engage customers when appropriate.

Skills

Customer service

Communication

Teamwork

Job description

McDonald's is seeking a Customer Care Assistant to be the face of the restaurant, greeting guests, ensuring a welcoming atmosphere, and supporting events to engage customers. You will maintain cleanliness in dining and toilet areas and help create a positive, high-energy environment.

In this role, you’ll connect with customers, listen attentively, and work as part of a friendly team to ensure everyone feels valued and well taken care of. Flexibility and a genuine smile are essential for success.