Customer Care Executive

Serco Limited; North Norfolk; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive to join their friendly team. This role involves providing exceptional customer service, handling calls, taking payments, and completing administrative tasks. You will thrive in a fast-paced environment, demonstrating strong communication and organizational skills. With a commitment to employee recognition and satisfaction, this company offers a supportive work environment and a range of benefits, including a contributory pension scheme and discounts on various services. If you are passionate about customer service and looking for a rewarding opportunity, this role is perfect for you.

Benefits

22 days annual leave including bank holidays

Up to 6% contributory pension scheme

Serco discounts for cinema and online shopping

Interesting and varied work environment

Qualifications

• Prior experience in customer service and office environment is essential.
• Ability to follow established procedures and work well in a team.

Responsibilities

• Handle inbound and outbound calls to residents across North Norfolk.
• Take payments and raise worksheets as part of daily tasks.

Skills

Strong communication skills

Attention to detail

Active listening skills

Patient and empathetic attitude

Time management

Organisational skills

Adaptability and flexibility

Comfortable in fast-paced environments

Computer literacy

Maintaining good customer relations

Education

Prior experience in customer service

Experience in office environment

Job description

Location:Watton,IP25 6JB

Job Type:6 month fixed term contract

Working Hours:Monday - Friday between the hours of 8am-6pm, flexible working during operational hours
Salary:£25,625.00 per annum plus excellant benefits

Here within Serco's Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.

We have an exciting Customer Service Executive vacancy available within our customer service team who are a dedicated, hard working and friendly department that provide the very best levels of customer service.

Your main responsibilities:

• Handling inbound and outbound calls to residents acrossBreckland, North Norfolk and Kings Lynn
• Taking payments
• Raising worksheets
• As part of this you will monitor emails daily and complete admin tasks as a team.

What you'll need

• Prior experience within a customer service and officeenvironment
• You will confidently follow established procedures and processes, working well independently as well as a team player
  

Skills Required

• Strong communication skills
• Attention to detail
• Great active listening skills
• A patient and empathetic attitude
• Strong time management and organisational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy
• Maintain good customer relations.
• Meet personal targets and work towards team targets

What we offer

• 22 days annual leave including bank holidays
• Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
• Interesting, varied, and enjoyable work
• A company that recognises your contribution

Location:Watton,IP25 6JB

Job Type:6 month fixed term contract

Working Hours:Monday - Friday between the hours of 8am-6pm, flexible working during operational hours
Salary:£25,625.00 per annum plus excellant benefits

Here within Serco's Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.

We have an exciting Customer Service Executive vacancy available within our customer service team who are a dedicated, hard working and friendly department that provide the very best levels of customer service.

Your main responsibilities:

• Handling inbound and outbound calls to residents acrossBreckland, North Norfolk and Kings Lynn
• Taking payments
• Raising worksheets
• As part of this you will monitor emails daily and complete admin tasks as a team.

What you'll need

• Prior experience within a customer service and officeenvironment
• You will confidently follow established procedures and processes, working well independently as well as a team player
  

Skills Required

• Strong communication skills
• Attention to detail
• Great active listening skills
• A patient and empathetic attitude
• Strong time management and organisational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy
• Maintain good customer relations.
• Meet personal targets and work towards team targets

What we offer

• 22 days annual leave including bank holidays
• Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
• Interesting, varied, and enjoyable work
• A company that recognises your contribution