Customer Care Coordinator – Growth, Benefits & Impact

Persimmon Homes; Bickleigh; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

5-star housebuilder

Life Cover & Contributory Pension

Bonus

Employee benefits platform

Job summary

Persimmon Homes in Plymouth is seeking a Customer Care Coordinator to join our team. You’ll be the vital link between homeowners, contractors and internal teams, ensuring issues in new and existing homes are resolved swiftly and professionally.

The role requires empathy, strong communication, and meticulous organisation to keep residents informed, schedule works, and maintain high service standards. A proactive problem-solving approach and a willingness to travel to site visits are important.

Qualifications

• Excellent written and verbal communication, with empathy.
• Own the full customer journey and exceed satisfaction targets.
• Remain calm under pressure with proactive problem-solving.

Responsibilities

• Act as first point of contact for homeowners via phone, email and portals.
• Own your portfolio, provide updates and diagnose issues for timely resolutions.
• Log customer interactions in COINS and maintain records.
• Coordinate maintenance works with operatives and subcontractors to completion.
• Conduct courtesy calls to monitor satisfaction and meet SLAs.
• Build relationships with contractors and internal teams.
• Attend site visits to support customers and teams.
• Support continuous improvement and compliance with quality standards.
• Provide general admin duties as required.

Job description

Persimmon Homes in Plymouth is seeking a Customer Care Coordinator to join our team. You’ll be the vital link between homeowners, contractors and internal teams, ensuring issues in new and existing homes are resolved swiftly and professionally.

The role requires empathy, strong communication, and meticulous organisation to keep residents informed, schedule works, and maintain high service standards. A proactive problem-solving approach and a willingness to travel to site visits are important.