Customer Care Coordinator

Crest Recruitment; Studley CP; Hybrid; GBP 32.000 - 39.000; Vollzeit

Benefits dieser Stelle

Private healthcare

Pension scheme

25 days holiday

Company bonus schemes up to 12%

Hybrid working

Zusammenfassung

Crest Recruitment is recruiting for a Customer Care Coordinator with a 5* national residential developer in Studley, Warwickshire. The role reports to the Head of Customer Care and coordinates with customers, site managers and contractors to resolve issues promptly and maintain a top-tier customer journey.

The position offers hybrid working after probation, a competitive salary up to £35,000 per annum, plus 12% monthly/quarterly bonuses, 25 days holiday, a company pension and private healthcare.

Qualifikationen

• Previous customer service experience in a fast-paced environment.
• Excellent verbal and written communication skills.
• Calm under pressure with proactive problem-solving abilities.

Aufgaben

• Coordinate with customers, site managers and contractors to address issues.
• Record information carefully on the computer system and monitor progress.
• Arrange appointments, labour and parts to resolve problems quickly.

Kenntnisse

Customer service

Verbal communication

Written communication

Telephone manner

Tools

MS Word

MS Excel

Outlook

COINS

Jobbeschreibung

Customer Care Coordinator - 5* national residential developer

• Role: Customer Care Coordinator
• Reporting to: Customer Care Manager
• Salary: Competitive base salary up to £35,000 per annum (DOE) and 12% monthly/quarterly bonuses on offer
• Location: Studley, Warwickshire
• Working arrangements: Office and site and hybrid working on offer upon after probation period
• Immediately available

Customer Care Coordinator - About the role:

• We are excited to be recruiting for a Customer Care Coordinator to join our Studley, Warwickshire, South Midlands regional team.
• Due to continued growth and expansion across the region, we are now looking to further strengthen their Customer Care team with the addition of a Customer Care Coordinator, reporting to the Head of Customer Care and Customer Care Manager.
• The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.

Customer Care Coordinator - About you:

• A champion for customer care
• Previous Customer Service experience within a fast paced and busy environment
• Experience within the housing or construction industry is desired but not essential
• The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
• Understands importance of Quality standards and procedures and the requirement needed to achieve and maintain a 5* customer service and customer journey
• Excellent telephone manner
• Excellent communication skills, both verbal and written
• Excellent listening skills, understanding customer requirements
• Proactive and able to take initiative
• Flexible in approach
• Competent user of MS Word, Excel and Outlook
• Experience within the New home environment beneficial but not essential
• Knowledge of COINS is an advantage but not essential as training will be provided

Customer Care Coordinator - What about the benefits package?

• Competitive base salary up to £35,000 per annum (DOE) and 12% monthly/quarterly bonuses on offer Company bonus schemes up to 12% pad monthly and bi-annually
• 25 days holiday plus bank holidays
• Company pension scheme
• Private healthcare
• Choice of flexible benefits
• Choice of corporate benefits