Customer Care Coordinator

Construction & Property Recruitment; Scotland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in recruitment is seeking a dedicated Customer Care Coordinator in Livingston. The role involves managing customer interactions and ensuring smooth communications throughout their service journey. Applicants should have a background in customer service with excellent communication skills and an understanding of the construction industry.

Qualifications

• Proven experience in Customer Service, Customer Support, or a similar role.
• Strong understanding of Customer Experience best practices.
• Ability to multi-task and remain composed under pressure.

Responsibilities

• Deliver a high standard of customer service and aftercare support.
• Manage the end-to-end customer experience, from initial contact to resolution.
• Coordinate programming of works with contractors and customers.

Skills

Customer Service

Communication

Interpersonal skills

Multi-tasking

Problem Solving

Job description

New opportunity for a Customer Care Coordinator based in Livingston!
Role Description
We are currently looking for a dedicated and proactive Customer Care Coordinator to join our team in Livingston. This is a full-time, on-site role, working Monday to Friday, with standard office hours.
As a Customer Care Coordinator, you will play a pivotal role in ensuring our customers receive exceptional service and support throughout their journey. You will be responsible for handling a range of customer care duties including scheduling remedial works, coordinating with contractors and site teams, and ensuring all issues are resolved in a timely and professional manner.
Key Responsibilities
Deliver a high standard of customer service and aftercare support
Coordinate programming of works with contractors and customers
Manage the end-to-end customer experience, from initial contact to resolution
Maintain accurate records and documentation of all communications and works
Serve as a primary point of contact, providing clear and professional communication
Work collaboratively with internal departments to resolve customer concerns efficiently
Follow up to ensure satisfactory completion of all customer issues
Uphold the company's values and commitment to customer satisfaction
Schedule
Monday to Friday
On-site in Livingston
Qualifications & Skills
Proven experience in Customer Service, Customer Support, or a similar role
Strong understanding of Customer Experience best practices
Excellent verbal and written communication skills
Outstanding interpersonal skills and a calm, empathetic approach
Ability to multi-task and remain composed under pressure
Construction industry knowledge and familiarity with NHBC guidelines is a strong advantage
Organised, detail-oriented, and solution-focused
For more information, please contact Joanna Collett at C&P Recruitment, or for immediate consideration please apply now.
Construction and Property Recruitment Ltd is a recruitment business which provides work-finding services to
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