Customer Care Coordinator

CSC Recruitment Ltd; Metropolitan Borough of Solihull; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Office-based role

Career progression

Training provided

Job summary

CSC Recruitment Ltd in Solihull is seeking a Customer Care Coordinator to deliver excellent customer experience as the main point of contact for homeowners. You will manage inquiries, coordinate remedial works, and support site teams across internal departments.

The role is office-based in Solihull; salary £27,000–£33,000 depending on experience, with training and career progression opportunities within a national housebuilding developer.

Qualifications

• Previous customer service or customer care experience is essential.
• Experience within housing/housebuilding or construction is desirable.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to manage multiple enquiries.
• A proactive approach with a genuine focus on customer satisfaction.
• Confident liaising with customers, site teams and internal stakeholders.
• Good IT and administration skills.

Responsibilities

• Act as the first point of contact for customer enquiries and aftercare queries.
• Handle incoming calls and emails from homeowners.
• Log, manage and track customer issues through to resolution.
• Liaise with site teams, subcontractors and internal departments to arrange remedial works.
• Coordinate appointments and follow up on outstanding issues.
• Maintain accurate customer records and update internal systems.
• Ensure customers receive regular updates and a high level of service throughout the process.
• Help maintain strong customer relationships and a positive customer experience.

Skills

Customer service experience

Housing/housebuilding industry

Excellent communication

Organisational skills

Proactive approach

Stakeholder liaison

IT and administration

Job description

Customer Care Coordinator

Location: Solihull

Salary: £27,000 - £33,000 DOE

Working Pattern: Mon - Friday, Office-based

We are currently recruiting for a Customer Care Coordinator to join a well-established, national housebuilding developer based in Solihull.

This is a fantastic opportunity to join a growing team within a supportive working environment, offering excellent training, career progression and the opportunity to develop your career within the housebuilding industry.

The Role

As a Customer Care Coordinator, you will play a key role in delivering an excellent customer experience, acting as a key point of contact for homeowners and ensuring queries, issues and aftercare requirements are dealt with efficiently and professionally.

Key Responsibilities

• Act as the first point of contact for customer enquiries and aftercare queries.
• Handle incoming calls and emails from homeowners.
• Log, manage and track customer issues through to resolution.
• Liaise with site teams, subcontractors and internal departments to arrange remedial works.
• Coordinate appointments and follow up on outstanding issues.
• Maintain accurate customer records and update internal systems.
• Ensure customers receive regular updates and a high level of service throughout the process.
• Help maintain strong customer relationships and a positive customer experience.

About You

• Previous Customer Service or Customer Care experience is essential.
• Experience within the housing, housebuilding or construction industry is highly desirable.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to manage multiple enquiries.
• A proactive approach with a genuine focus on customer satisfaction.
• Confident liaising with customers, site teams and internal stakeholders.
• Good IT and administration skills.

What's on Offer?

• Salary of £27,000 - £33,000 depending on experience.
• Opportunity to join a national housebuilding developer.
• Office-based role in Solihull.
• Full training and ongoing development.
• Genuine opportunities for career progression.
• Supportive and friendly working environment.
• Opportunity to build a long-term career within the housebuilding industry.

If you have a background in customer service and are looking for an opportunity to develop within a reputable housebuilding business, we would love to hear from you