Customer Care Coordinator

Site Angels; Stirling, Falkirk; In loco; GBP 27.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus scheme

Company pension

Benefits package

Strong local reputation

Descrizione del lavoro

Site Angels in Stirling are seeking a Customer Care Coordinator to act as the main point of contact for new homeowners from legal completion through the warranty period.

You will log and manage customer care issues, coordinate site team and subcontractor appointments, and keep homeowners updated with clear communications and timely repairs. A driving licence and IT/system confidence are desirable.

Competenze

• Experience in customer service, ideally in housebuilding, construction or property.
• Excellent organisation skills, and the ability to juggle multiple priorities.
• A calm, professional manner with customers, even in challenging conversations.
• Strong communication skills, comfortable working with both homeowners and trades.
• Confidence with IT systems, including CRM software and MS Office.

Mansioni

• Act as the first point of contact for homeowner queries by phone, email and in person.
• Log, track and manage customer care issues and defects through to resolution.
• Coordinate appointments between homeowners, site teams and subcontractors.
• Liaise with site managers and the customer care team to keep repairs on schedule.
• Keep homeowners updated so they always know what's happening and when.
• Maintain accurate records on the customer care system and produce reports.
• Support the business in hitting customer satisfaction targets.
• Help with handovers, home demonstrations and new-home inductions when needed.

Conoscenze

Customer service

Organisational skills

Communication skills

IT literacy

Driving licence

Strumenti

CRM software

Microsoft Office

Descrizione del lavoro

About the company

Our client is a family-owned housebuilder, headquartered in Stirling, with more than 60 years of heritage. They're part of a well-established and growing Scottish construction group. They build quality family homes and affordable housing across Central Scotland, Perthshire and the Lothians, working closely with local authorities and communities. They are proud of their local roots and committed to giving customers an excellent experience long after the keys are handed over.

The role

This is an exciting opportunity for an organised, people-focused Customer Care Coordinator to join their Stirling team. You'll be the main point of contact for new homeowners, making sure every customer feels supported from legal completion through the warranty period.

Key responsibilities

• Act as the first point of contact for homeowner queries by phone, email and in person
• Log, track and manage customer care issues and defects through to resolution
• Coordinate appointments between homeowners, site teams and subcontractors
• Liaise with site managers and the customer care team to keep repairs on schedule
• Keep homeowners updated so they always know what's happening and when
• Maintain accurate records on the customer care system and produce reports
• Support the business in hitting customer satisfaction targets
• Help with handovers, home demonstrations and new-home inductions when needed

What we're looking for

• Experience in customer service, ideally in housebuilding, construction or property
• Excellent organisation skills, and the ability to juggle multiple priorities
• A calm, professional manner with customers, even in challenging conversations
• Strong communication skills, comfortable working with both homeowners and trades
• Confidence with IT systems, including Microsoft Office and CRM software
• A full UK driving licence is desirable

What's on offer

• Salary up to £30,000, depending on experience
• Bonus scheme
• Company pension
• Benefits package
• The chance to join a respected, family-run business with a strong local reputation