Customer Care Consultant for Candy Cost Estimation

RIB Software GmbH; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company sponsored pension scheme

Supplementary healthcare (BUPA)

Life insurance

Flexible working hours

Hybrid or remote work option

Job summary

RIB Software GmbH is seeking a Customer Care Consultant in London to support construction professionals in maximizing the value of RIB Candy and related software. You will act as a trusted advisor, handle technical and functional inquiries, and help optimize workflows in estimating and project cost management.

Join a global Customer Care team and contribute to customer satisfaction, retention, and long-term success through proactive problem solving and knowledge sharing.

Qualifications

• Experience in Quantity Surveying, Cost Estimation or Construction Commercial Management.
• Strong analytical and problem-solving skills with customer focus.
• Excellent verbal and written English communication (C1+).

Responsibilities

• Provide technical and functional support to customers using RIB Candy and other RIB software products.
• Resolve issues, document resolutions and contribute to knowledge base.
• Assist with incident management and respond to inquiries via phone, email and support platforms.
• Collaborate with product, development and support teams to resolve challenges efficiently.
• Share best practices and contribute to continuous improvement within the Customer Care team.

Skills

Quantity Surveying

Cost Estimation

Construction Commercial Management

Customer-centric approach

Analytical thinking

English communication

Tools

RIB Candy

Job description

RIB Software GmbH is seeking a Customer Care Consultant in London to support construction professionals in maximizing the value of RIB Candy and related software. You will act as a trusted advisor, handle technical and functional inquiries, and help optimize workflows in estimating and project cost management.

Join a global Customer Care team and contribute to customer satisfaction, retention, and long-term success through proactive problem solving and knowledge sharing.