Construction Software Support Specialist

AVEVA Denmark; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Stock ownership (UKSEOP)

Pension scheme

Supplementary healthcare (BUPA)

Life insurance

Career development

Flexible hybrid work options

Regular employee events

Job summary

RIB in London is seeking a Customer Care Consultant to join a global team supporting construction professionals using RIB Candy and other software solutions. You will act as a trusted advisor, handle inquiries, diagnose issues, and help optimize workflows across estimating and commercial processes.

As part of a global Customer Care team, you will resolve technical and functional challenges, maintain proactive communication, and contribute to customer satisfaction, retention, and long‑term

Qualifications

• Experience in Quantity Surveying, Cost Estimation, Construction Commercial Management.
• Strong customer-centric approach with active listening and empathy.
• Ability to stay composed in fast-paced environments and manage priorities.

Responsibilities

• Assist users with workflow support related to Cost Estimation, Quantity Surveying, Tendering, Project Cost Management, Construction Commercial Processes
• Respond to customer support enquiries via phone, email, and support platforms in a professional and timely manner
• Diagnose, investigate, and resolve software-related issues and customer incidents
• Escalate complex technical or customer satisfaction issues when required
• Track customer cases through to resolution while maintaining clear and proactive communication
• Collaborate with product, development, and support teams to resolve customer challenges efficiently
• Document software issues, resolutions, and product improvements
• Create and maintain knowledge base articles and help centre content
• Contribute to continuous improvement initiatives that enhance the overall customer experience
• Share knowledge and best practices across the global Customer Care organization

Skills

Quantity Surveying

Cost Estimation

Construction Commercial Management

RIB Candy experience

Customer-centric approach

Tools

RIB Candy

Job description

RIB in London is seeking a Customer Care Consultant to join a global team supporting construction professionals using RIB Candy and other software solutions. You will act as a trusted advisor, handle inquiries, diagnose issues, and help optimize workflows across estimating and commercial processes.

As part of a global Customer Care team, you will resolve technical and functional challenges, maintain proactive communication, and contribute to customer satisfaction, retention, and long‑term