Customer Care Champion – Hospitality & Growth

McDonald's; Aberdare; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Skills for life

Employee assistance

Discounts

Overnight pay

Recognition rewards

Free meals

Career development

Job summary

McDonald’s is hiring to join our team as Customer Care in the UK. You’ll be the face of our restaurant, delivering excellent hospitality, a clean and welcoming space, and friendly service. You’ll help answer queries, assist guests, and ensure every visit feels positive.

This role is customer-facing and requires enthusiasm, reliability, and a commitment to creating an inclusive environment for all guests and team members.

Qualifications

• No experience required; full training provided.
• Strong communication and hospitality skills are valued.
• Positive attitude and a friendly approach to customers.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customers visits to make them memorable.
• Navigate and engage with customers to create opportunities and resolve issues.
• Go the extra mile to ensure customers feel welcomed.
• Create a warm and welcoming atmosphere during restaurant events.
• Follow training and company guidelines in all tasks.
• Adhere to workplace safety, hygiene and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member and contribute to a positive environment.

Skills

Hospitality

Communication

Teamwork

Customer service

Job description

McDonald’s is hiring to join our team as Customer Care in the UK. You’ll be the face of our restaurant, delivering excellent hospitality, a clean and welcoming space, and friendly service. You’ll help answer queries, assist guests, and ensure every visit feels positive.

This role is customer-facing and requires enthusiasm, reliability, and a commitment to creating an inclusive environment for all guests and team members.