Customer Care Associate

Altro Ltd; Lowestoft; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Care Associate, where your passion for exceptional service will shine. In this dynamic role, you'll be the first point of contact for customers, managing sales orders and resolving queries while using a CRM system to enhance customer interactions. With a strong emphasis on continuous improvement and team support, you'll thrive in a hybrid working environment that values your contributions. Enjoy generous holiday entitlement, a defined contribution pension scheme, and a variety of perks designed to support your well-being and development. If you're ready to make a real impact, this is the opportunity for you!

Benefits

Hybrid Working

25 days holiday entitlement

Defined contribution pension scheme

Life assurance scheme

Occupational Sick Pay

24-hour life management service

Free eye tests

Paid volunteering day

Free car parking

Learning and Development support

Qualifications

• Strong business and commercial skills in a customer service environment.
• Proficient in Microsoft programs and CRM systems.

Responsibilities

• Be the first point of contact for UK Walling customers.
• Handle sales orders and resolve technical queries.

Skills

Customer Service

Communication Skills

Problem Solving

Multitasking

Education

GCSEs (grade C or above in English & Maths)

Tools

Microsoft Programs

CRM Systems

Job description

Join Our Team as a Customer Care Associate at Altro!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love solving problems? If so, we have the perfect opportunity for you!

About Us: Altro is a leading British manufacturer and supplier of premium flooring and wall cladding systems. Since 1919, we’ve been transforming spaces to enhance people’s emotional and physical wellbeing. As a family-owned business, we care deeply about our team, our customers, and the quality of our work.

The Role: As a Customer Care Associate, you’ll be the first point of contact for our UK Walling customers, ensuring they receive world-class service. You’ll handle sales orders, manage delivery requirements, resolve technical queries, and support our sales team. You’ll also keep up-to-date with product information and use our CRM system to add critical data.

As well as an exciting opportunity, what does Altro offer?

• Hybrid Working – providing flexibility around both home and office working
• Holiday entitlement starts at 25 days; if you need a little extra... you can buy some more
• A defined contribution pension scheme available for all staff
• Hopefully never needed, but from day one you will be covered by our life assurance scheme
• Occupational Sick Pay and an onsite Occupational Health Service
• Confidential 24-hour life management and personal support service for you and your family
• Free eye tests are available for all employees
• A paid day off each year to take part in our volunteering scheme
• Don’t worry about getting parked... we have free car parking at all our sites
• We offer long service awards to all our employees
• Learning and Development - training and development support, no matter where you are in your career
• A variety of social events across the group, including the company Christmas party.
• It might be a long way off, but we know it’s not always easy to stop working so we provide advice and support to ease the transition to retirement.

What We’re Looking For: We need someone with strong business and commercial skills in a customer service environment. You should have GCSEs (grade C or above in English & Maths), UK internal account management experience, and be proficient with Microsoft programs and CRM systems. Excellent communication skills, a customer-focused mindset, and the ability to multitask are essential.

Why Join Us? At Altro, we believe in continuous improvement and adding value to the customer experience. We offer a supportive environment where you can grow and make a real impact. Plus, you’ll be part of a team that truly cares about what we do and each other.

Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness, we can all thrive. “We don’t want you to just work here. We want you to belong here.”

Ready to Apply? If you’re ready to take on this exciting challenge and be part of a company that values your contributions, we’d love to hear from you! Apply now and help us achieve world-class customer service.