Customer Care Assistant (Housing)

Housing Associations Limited.; City of Edinburgh; Hybrid; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Hybrid working

Pension scheme from day one with 10%

Gym membership contribution

Health and wellbeing services

Job summary

Almond is seeking a Customer Care Assistant to join the Housing Management Team on a 12-month fixed-term contract. The role involves supporting customers by telephone, email and face-to-face, helping them to enjoy and sustain their homes.

You will be at the heart of the customer experience, listening with empathy and providing practical solutions while working with colleagues to ensure a smooth customer journey. The position is in Livingston with hybrid working and 21 hours per week.

Qualifications

• Experience in housing or a similar customer-focused environment is desirable but not essential.
• Ability to manage multiple enquiries and tasks simultaneously.
• Confident using IT systems and recording information accurately.
• Strong customer focus and excellent communication skills.

Responsibilities

• Provide high-quality customer service via phone, email and in person.
• Act as first point of contact for housing-related enquiries.
• Listen to customers’ needs and identify practical solutions.
• Support Housing Management Team with day-to-day enquiries and tasks.
• Record and maintain accurate customer information and case notes.
• Collaborate with colleagues to deliver a positive customer journey.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

IT systems

Job description

Do you enjoy helpingpeople, solving problems and making ameaningful difference totheir everyday lives?

We are looking for a Customer Care Assistant to join our Housing Management Team on a 12-month fixed-term contract. In this varied and rewarding front-line role, you will support customers by telephone, email and face to face, helping them to enjoy and sustain their homes.

You will be at the heart of the customer experience: listening carefully, responding with empathy and finding practical solutions when customers face challenges or changes in their homes.

About Us

We are a small organisation making a big impact in the communities where our tenants live. At Almond, we focus on what WORKS for our customers and colleagues. Our values are:

• Work together
• Open to change
• Respect
• Kindness
• Social responsibility

If you take pride in delivering excellent customer service and share our values, we would love to hear from you.

What You’ll Be Doing

• Providing high- quality customer service via phone, email and in person
• Acting as a first point of contact for housing-related enquiries
• Listening to customers’ needs and identifying the best possible solutions
• Supporting the Housing Management Team with day-to-day enquiries and tasks
• Recording and maintaining accurate customer information and case notes
• Working collaboratively with colleagues to deliver a positive customer journey

What We’re Looking For

• A strong customer focus and excellent communication skills
• Good attention to detail and the ability to manage multiple enquiries
• A positive, practical and solution-focused approach
• Confidence using IT systems and recording information accurately
• The ability to work collaboratively and demonstrate our WORKS values
• Experience in housing or a similar customer-focused environment is desirable but not essential

scheme from day one with a 10% employer contribution

This vacancy may close early if we receive a high volume of applications.

Equal Opportunities

Almond is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to creating an inclusive workplace and will consider all applicants fairly. Reasonable adjustments are available throughout the recruitment process.

Closing date for applications

Monday 2nd November 2026, 00:00

Full salary & employment details

What We Offer

Benefits include:

• Contract: 12-month fixed-term contract
• Salary: £20,610.33 (FTE £35,332)
• Working hours: 21 hours per week, worked Monday to Friday
• Hybrid working: A minimum of two days per week in the office
• Office location: Livingston
• Excellent work/life balance culture
• Access to online health and wellbeing services
• Contribution towards gym membership
• Pension scheme from day one with a 10% employer contribution