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Customer Care Agent - Spanish Speaker

UNIQLO

London

Hybrid

GBP 25,000 - 30,000

Full time

3 days ago

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Job summary

A leading company in the retail sector is seeking a Customer Care Agent fluent in Spanish to join their London team. In this role, you will handle customer queries across various channels, ensuring high satisfaction levels. The position offers a hybrid working model and various employee benefits, making it an exciting opportunity for those passionate about customer service.

Benefits

26 days of paid leave

30% Staff Discount

Global Profit Share Scheme

Employee Assistance Programme

Private Medical Care (optional)

Private Pension Scheme (optional)

Travel to work loan scheme

Social events throughout the year

Volunteer Day – twice a year

Qualifications

Strong written communication skills in English (C1) and Spanish (C2).
Experience in a customer service role is preferred.
Ability to work independently and as part of a team.

Responsibilities

Provide first-line response for customer queries.
Drive resolution through Phone, Email, and Chat channels.
Achieve top-quality Customer Satisfaction scores.

Skills

Customer Service

Fluency in Spanish

Fluency in English

Interpersonal Skills

Organizational Skills

Tools

Microsoft Office

Join to apply for the Customer Care Agent - Spanish Speaker role at UNIQLO

We are currently recruiting for a Customer Care Agent who is a fluent Spanish speaker based in our London, Regent Street office. You will be reporting to the Customer Services Manager as well as the Country Market Leader.

Why do we exist

UNIQLO is a brand of Fast Retailing Co, Ltd, the fastest growing of the top three fashion retailers in the world. Through our LifeWear philosophy, we are reimagining everyday clothing - simple, high-quality pieces created to make everyone’s life better. While born in Japan, we now have more than 2,500 stores worldwide and are expanding fast across the UK and Europe – it’s never been a more exciting time to join us!

Your working hours will be:

Monday to Sunday: 7.5 hours per day, 37.5 hours per week.
Operating hours: 07:00-20:00*
Please note that the hours listed above represent the start and end times, with shifts scheduled within this timeframe. Hours are subject to change depending on business needs, seasonality and other country market requirements; any changes outside of these hours will be communicated and confirmed.

Your working arrangements will be:

Hybrid working: minimum of 3 days per week in our Regent Street office and 2 days working from home*
Please note that the above working arrangements are subject to change depending on business needs, seasonality, and other country market requirements. Scheduled training sessions are to be attended in the office and are not included as part of the 3 in-office days per week.

What you will be responsible for:

Provide a first-line response and be the point of contact for all customer queries.
Own and drive resolution through our Voice (Phone), Email, and Chat channels with internal and external customers.
Primarily responsible for answering customer inquiries for all contact channels for your assigned language market, and supporting other markets where required.
Respond to all inbound contacts adhering to set targets (daily, weekly, and monthly).
Review and analyze contact drivers to fully understand our customer needs.
Achieve top-quality Customer Satisfaction/Quality scores.
Update all system notes at the end of the customer interaction, ensuring they meet the customer service centre's required standards.
Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.
Continuously review our FAQs and provide feedback to ensure accuracy when necessary.
Provide translations and feedback to improve our standard responses.
Demonstrate ‘Role Model’ behaviours by engaging and supporting your colleagues to create a respectful and positive working environment.
Adopt a professional and friendly manner in all interactions with internal and external customers.
Ensure compliance with all applicable regulations. This will include but is not limited to all GDPR guidelines.
Provide support & assistance to your Line Manager with additional requested tasks.

Language Capability Requirement:

Must have strong written communication skills in English (C1 level minimum) and Spanish (C2 level minimum) to understand and respond to customer issues

Skills, Experience and Attributes:

Computer literate in all Microsoft packages (Outlook, Excel, PowerPoint)
Organised, with a high sense of priority
Comfortable working in a fast-paced environment
Good levels of numeracy, accuracy, and attention to detail
Strong work ethic, can work independently, and enjoys working as part of a team
Passionate about our brand and customer service
Excellent interpersonal skills and the ability to build and maintain strong relationships

What We Can Offer You

26 days of paid leave per holiday year + 8 bank holidays
Staff Discount 30%
Global Profit Share Scheme
Employee Assistance Programme
Private Medical Care (optional)
Private Pension Scheme (optional)
Travel to work loan scheme
Hybrid working, 2 days from home, 3 days in the office
Social events throughout the year
Seasonal Sample Sales
Volunteer Day – twice a year
Great Location - Close to transport links, underground Piccadilly and Oxford Street stations. Close by to shops restaurants/bars/cinema and gyms

APPLY NOW!

UNIQLO is an inclusive employer and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background. We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site: https://www.fastretailing.com/eng/privacy/eurecruitment.html

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Retail

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