Customer Care Advocate: Multichannel Support

NEW LOOK; Weymouth; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

40% staff discount

Friends & family discounts

Private pension scheme

Cycle2Work

Life assurance

Job summary

NEW LOOK is seeking friendly Customer Care Advisors to join our Weymouth team. You will handle live chat, social media, email and voice, delivering our Care & Easy promise to thousands of customers weekly and supporting our store teams.

You’ll thrive in a busy, multichannel role, bringing energy, enthusiasm and a customer-first mindset. NEW LOOK offers great discounts, a private pension, life assurance and other benefits.

Qualifications

• Positive, happy disposition with some experience in a customer facing environment.
• Excellent all round communication skills.
• High energy levels with the ability to work under pressure and to tight deadlines.
• PC literate.

Responsibilities

• Contribute to a fun and happy environment by doing your best for our customers every day and being an active member of the team
• Use your engaging personality to create personalised responses to customer queries via live chat, social media, email and voice
• Treat our customers as your friends and make it easy for them the answers they need
• Aim to resolve customer queries at the first point of contact, anticipating any additional questions your customers may have wherever possible
• Spot trends and serious/sensitive issues and escalate as appropriate
• Take a genuine interest in customer feedback about the service you've personally provided and work with your Team Leader on any areas for improvement
• Share ideas and suggestions to management and positively challenge things that cause issues for our customers.

Skills

Customer service

Communication skills

Multichannel support

Active listening

Team collaboration

PC literacy

Job description

NEW LOOK is seeking friendly Customer Care Advisors to join our Weymouth team. You will handle live chat, social media, email and voice, delivering our Care & Easy promise to thousands of customers weekly and supporting our store teams.

You’ll thrive in a busy, multichannel role, bringing energy, enthusiasm and a customer-first mindset. NEW LOOK offers great discounts, a private pension, life assurance and other benefits.