Customer Care Advisor / Planner

EQUANS; Oldham; On-site; GBP 24,000 - 30,000; Full time

Job summary

EQUANS recrute un Conseiller en Soins aux Clients/Planificateur pour un poste à durée déterminée de 12 mois à Oldham, impliquant la gestion des interactions clients et la planification des opérations. Le candidat idéal possédera des compétences organisationnelles exceptionnelles et un sens aigu du service client, avec une expérience dans la planification.

Benefits

Plan de pension

24 jours de congé annuel plus jours fériés

Couverture de vie (1,5x le salaire)

Programmes d'assistance aux employés

Réductions shopping

Schéma de vélo au travail

Opportunités d'apprentissage et de développement

Qualifications

• Compétences organisationnelles excellentes.
• Service client de haute qualité requis.
• Capable de communiquer à tous les niveaux.

Responsibilities

• Gérer les demandes des clients par téléphone, email et portail.
• Confirmer et réserver les rendez-vous par le système IT.
• Maintenir les dossiers dans le système CAFM.

Skills

Organisation

Service client de haute qualité

Communication professionnelle

Valid UK driving license

Compétence en MS Office

Job description

EQUANS is recruiting for a Customer Care Advisor / Planner based in Oldham. This is a 12-month fixed-term, full-time role working 37 hours per week. The package includes a competitive salary and benefits.

General Overview

The Customer Care Advisor/Planner supports the planning and customer service team by managing customer interactions via phone, email, and portal activities.

Responsibilities include responding to requests, maintaining records in the CAFM system, planning operative works, and updating diaries.

Key Accountabilities

• Confirming and booking appointments through the Equans IT system.
• Raising and updating support tickets for tracking customer requests.
• Investigating and resolving complaints, closing support tickets.
• Ensuring Service Level Agreements are met.
• Maintaining customer information databases.
• Liaising with teams and escalating issues when necessary.
• Scheduling follow-up appointments.
• Closing jobs in the system, whether completed or canceled.
• Communicating with operatives and engineers on-site.
• Corresponding with MCC / Northwards.
• Managing inboxes and supporting various workstreams.
• Performing administrative tasks as needed.

Additional Responsibilities

• Adhering to company quality standards and procedures.
• Maintaining property and wearing appropriate uniform.
• Ensuring work areas are clean and tidy.
• Liaising with stakeholders and coordinating materials.
• Completing documentation accurately and timely.
• Training new starters as required.
• Performing other reasonable management requests.

What We Offer

Competitive salary and benefits, including:

• Pension scheme
• 24 days annual leave plus public holidays
• Life cover (1.5x salary)
• Employee assistance and mental wellbeing programs
• Shopping discounts
• Cycle to work scheme
• Learning and development opportunities

Candidate Profile

Skills and Abilities

• Excellent organizational skills
• High-quality customer service skills
• Professional communication at all levels
• Valid UK driving license
• Proficient in IT packages like MS Office

Experience

• Partnership arrangements
• Responsive repairs or service contracts
• Knowledge of local government and RSLs
• Appointment scheduling
• Planning experience

Attributes

• Self-motivated
• Flexible and adaptable
• Team player and independent worker
• Reliable and well-presented
• Courteous and customer-focused

About Us

EQUANS is a global leader in energy services with nearly , employees across 50+ countries, and an annual turnover of over 17 billion euros. In the UK & Ireland, we provide technical, FM, regeneration, and energy services, specializing in smart buildings, green mobility, and renewable energy.

Next Steps

If interested, please register, apply, and track your application online. Our Resourcing Team will review your application and contact you.

We are committed to diversity and inclusion, fostering a welcoming and supportive workplace. Our employee networks include WiE, RISE, LGBTQI+, Working Parents, YPN, and a Disability Network.

This role requires proof of right to work in the UK. We do not offer relocation packages. Some roles may require a Disclosure check.

For inquiries, contact the EQUANS Resourcing Team. Agency involvement is not required.