Customer Care Advisor - Days

JDSPORTS; Rochdale; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Staff discount

28 days holiday

Gym membership discount

Staff shop

Discount events

Career development

Job summary

JD Sports Head Office in Rochdale is hiring a Customer Care Advisor based at Kingsway. You will engage with customers across phone, email, live chat and social media to resolve queries and drive service standards.

You’ll handle orders by phone, provide product information, and record interactions while delivering a positive brand experience. Previous customer service experience is desirable and adaptability is a must in a fast-growing business.

Qualifications

• Previous experience in a customer service role is desirable.
• Ability to remain calm and focussed when dealing with challenging situations.
• Ability to work on own initiative and as part of a team.
• Creative and forward thinking in suggesting alternative solutions to resolve customer issues.
• Understands the need for confidentiality and compliance with legislation.
• Open and adaptable to change in a fast-growing business.
• Flexible approach to covering a 24/7 operation.
• Can-do attitude and accountability.

Responsibilities

• Dealing with inbound contact by various channels including phone, email, social media and live chat to resolve product related questions, issues or complaints both pre and post order.
• Taking orders by phone and setting clear expectations on delivery timescales when processing telesales orders.
• Providing technical assistance to customers placing orders on the website.
• Provide assistance with product related questions, helping customers reach an informed decision on their purchases.
• Communicating information about the company’s products and services.
• Dealing with written communication through email and post, as well as general administrative duties.
• Accurately recording reasons for customer contacts.
• Actively encouraging feedback from customers and providing recommendations for improvement to your line manager.
• Constructively explaining processes and procedures when things occasionally don’t go to plan.

Job description

JD Sports- Head Office, 0001 Warehouse, ROCHDALE, Rochdale, United Kingdom

Job Description

Posted Wednesday 26 August 2026 at 00:00

This is JD. Born in 1981. Built for Now.
At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry.

We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them.

This is JD. Born in 1981. Built for Now.
At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry.

We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them.

This is your moment. This is JD. Are you in?

Job/Role Title:

Customer Care Advisor

Reporting to:

Customer Care Team Manager

Location :

Kingsway

Role Description

Role purpose and scope:

Positively represent the JD plc brand to our customers through multiple channels, by providing effective and efficient resolution’s to customer queries .

• Dealing with inbound contact, by various channels including phone, email, social media and live chat; to resolve product related questions, issues or complaints both pre and post order.
• Taking orders by phone and setting clear expectations on delivery timescales when processing telesales orders.
• Providing technical assistance to customers placing orders on the website.
• Provide assistance with product related questions, and helping our customers reach an informed decision on their purchases
• Communicating information about the company’s products and services.
• Dealing with written communication through email and post, as well as general administrative duties.
• Accurately recording reasons for customer contacts.
• Actively encouraging feedback from customers and providing recommendations for improvement to your line manager.
• Constructively explaining processes and procedures when things occasionally don’t go to plan.

Person Specification

Previous experience in a customer service role is desirable.

You need to have the ability to remain calm and focussed when dealing with challenging situations.

Ability to work on own initiative and as part of a team.

Being creative and forward thinking in suggesting alternative solutions to resolve customer issues.

Understands the need for confidentiality and compliance with legislation.

Open and adaptable to change, as a fast-growing business we are constantly developing and improving our systems so the ability to quickly adapt is a must .

Flexible approach to working, as we need to cover a 24/7 operation.

Can-do attitude, accountable even when something is outside area of responsibility

Ability to provide good judgement, even in pressurised situations

Is a self-starter and self-sufficient

Positive manner

What we offer:

• Staff discount from Day 1
• 28 days holiday inclusive of Bank holidays
• Discounted gym membership
• Staff shop
• Unlimited discount events and more
• We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

JD Sports- Head Office, 0001 Warehouse, ROCHDALE, Rochdale, United Kingdom